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Nov 14, 2024
Flu, RSV, or COVID-19? Convergence of Three Viruses Creates Risk of Diagnostic Errors
Debra Kane Hill, MBA, RN, CPHRM, Senior Patient Safety Risk Manager, The Doctors Company, Part of TDC Group
Understanding the differences between the flu, RSV, and COVID-19 will help prevent misdiagnosis or delayed diagnosis when patients present with respiratory symptoms.

Practice Safety Culture Insight

Nov 20, 2024
Handling Requests for Refunds in the Dental Practice Setting
Nichole M. Pieters, MS, RN, CPHRM, Patient Safety Risk Manager II, The Doctors Company, Part of TDC Group
Managing a patient’s request for a refund requires caution and a measured response.

The Doctors Company Achieves ANCC Accreditation for Nursing Continuing Professional Development
The Doctors Company, the nation’s largest physician-owned medical malpractice insurer and part of TDC Group, was granted accreditation for nursing continuing professional development (NCPD) from the American Nurses Credentialing Center (ANCC).

Patient Communication Insight
The Patient Communication INSIGHT (PCI) program is a voluntary, structured, hands-on initiative that focuses on improving communication and engagement between providers, patients, and their families in ambulatory care settings.

Dec 12, 2022
Top Seven Tips for Telehealth
David L. Feldman, MD, MBA, FACS, Chief Medical Officer, The Doctors Company and TDC Group; Senior Vice President, Healthcare Risk Advisors
Although telehealth demand has declined since the peak of the pandemic, it continues to be an integral part of healthcare delivery. These top recommendations can help minimize risks for practices that provide care via telemedicine.

Video Oct 12, 2022
What Not to Do: Telehealth Lessons Learned (Clinical Considerations)
In this video, created in partnership with Candello, experts discuss what to consider when deciding to use virtual visits, how to handle triage in virtual care, how to ensure accurate diagnoses with telehealth, strategies for providing quality patient care during a virtual visit, developing good web-side manner, and when to convert a virtual visit into an in-person visit.

May 31, 2022
The Role of the Medical Assistant in Your Office Practice
Debra Kane Hill, MBA, RN, Senior Patient Safety Risk Manager, The Doctors Company
A medical assistant (MA) can be a valuable addition to an office practice, but MAs should not perform tasks outside their scope of practice.

Dec 13, 2022
Increased Risks of Delayed Care Post-Roe: Clinician Perspectives
In the wake of the Dobbs decision, which overturned Roe v. Wade, rapid changes in hospital protocols have at times amplified confusion over what is legally allowed when responding to ectopic pregnancy, miscarriage, or other obstetric complications. Clinicians in some states may feel pinned between their obligation to care for the patient and their obligation not to break the law.

Jun 12, 2018
Digital Medicine and the Future of Healthcare
The digitization of medicine is transforming the entire healthcare system—new technologies like mobile apps and wearables bring both benefits and risks, patient access to healthcare is evolving, EHRs have created new patient safety risks, and artificial intelligence is evolving to play a role in future patient care.