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Nov 14, 2024
Flu, RSV, or COVID-19? Convergence of Three Viruses Creates Risk of Diagnostic Errors
Debra Kane Hill, MBA, RN, CPHRM, Senior Patient Safety Risk Manager, The Doctors Company, Part of TDC Group
Understanding the differences between the flu, RSV, and COVID-19 will help prevent misdiagnosis or delayed diagnosis when patients present with respiratory symptoms.

Jun 12, 2018
Digital Medicine and the Future of Healthcare
The digitization of medicine is transforming the entire healthcare system—new technologies like mobile apps and wearables bring both benefits and risks, patient access to healthcare is evolving, EHRs have created new patient safety risks, and artificial intelligence is evolving to play a role in future patient care.

Practice Safety Culture Insight

Nov 20, 2024
Handling Requests for Refunds in the Dental Practice Setting
Nichole M. Pieters, MS, RN, CPHRM, Patient Safety Risk Manager II, The Doctors Company, Part of TDC Group
Managing a patient’s request for a refund requires caution and a measured response.

Nov 04, 2020
Smartphones, Texts, and HIPAA: Strategies to Protect Patient Privacy
Kim Hathaway, MSN, CPHRM, Patient Safety Healthcare Quality and Risk Management Consultant, The Doctors Company
The very convenience that makes using smartphone technologies so inviting may also create privacy and security violations.

Jun 18, 2024
Telehealth Visits: Strategies for Minimizing Patient Distraction
Sue Boisvert, BSN, MHSA, Senior Patient Safety Risk Manager, The Doctors Company
Patients who are distracted during telehealth visits can affect a practitioner’s ability to establish rapport and provide safe, effective treatment.
From The Doctor’s Advocate

Jul 22, 2024
Patient Safety Strategies for Oncology
Tamela Morgan, RN, MBA, Patient Safety Risk Manager II, The Doctors Company, Part of TDC Group
The strategies presented here can help oncologists keep their patients safe as they mitigate risks.

May 31, 2022
The Role of the Medical Assistant in Your Office Practice
Debra Kane Hill, MBA, RN, Senior Patient Safety Risk Manager, The Doctors Company
A medical assistant (MA) can be a valuable addition to an office practice, but MAs should not perform tasks outside their scope of practice.

Patient Communication Insight
The Patient Communication INSIGHT (PCI) program is a voluntary, structured, hands-on initiative that focuses on improving communication and engagement between providers, patients, and their families in ambulatory care settings.

Jun 13, 2023
Patient Safety Tips for Obstetrics and Gynecology
Pamela Willis, BSN, JD, Senior Patient Safety Risk Manager, The Doctors Company
These strategies can help you keep your patients safe and reduce potential liability. The tips highlighted here include tracking test results, documenting prenatal records, discussing birth plans, and managing noncompliant patients.