Practice Management/Improvement Resources
Get risk management/patient safety resources and free accredited education on practice management.
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Oct 17, 2025
Time-Saving Rx: Smart Hacks for Busy Physicians
For physicians, every minute matters when patients are waiting and the to-do list is piled high. Between paperwork, charting, admin duties, and pinging messages, time is the scarcest resource. Daniel Kent Cassavar, MD, MBA, Medical Director for The Doctors Company and TDC Group, provides recommendations to help doctors save time to prioritize patient care.
Oct 15, 2025
Extended Reporting Period, or Tail, Coverage for Medical Malpractice Insurance: Common and Costly Misconceptions
For many medical professionals, extended reporting period (ERP) coverage, commonly referred to as “tail coverage,” is a vaguely familiar term that they may associate with job change or retirement. Tail coverage extends the period of time during which a claim can be reported to the insurance carrier on a canceled claims-made medical professional liability insurance policy. The extension may be indefinite, or it may be for a predetermined term.
Sep 18, 2025
Midwives, When Do You Escalate? 5 Strategies for Collaboration, Comanagement, and Referral
One of the greatest sources of liability for midwives is delays in escalating care. By laying the groundwork for care escalation in advance, all practitioners and practices can promote patient safety while mitigating their own liability risks.
Sep 12, 2025
New Models of Personalized Tech-Enabled Care Delivery
Ami Parekh, MD, JD, Chief Health Officer, Included Health, and Member, Board of Governors, The Doctors Company, Part of TDC Group, presents at the 2025 TDC Group Executive Advisory Board Meeting about Included Health's work to raise the standard of healthcare through all-in-one personalized healthcare.
Sep 12, 2025
In Today’s Healthcare Environment, What Differentiates the Best Doctors?
Ami Parekh, MD, JD, Chief Health Officer, Included Health, and Member, Board of Governors, The Doctors Company, Part of TDC Group, presents at the 2025 TDC Group Executive Advisory Board Meeting about what differentiates the best doctors in today's healthcare environment, including handling increased complexity and partnering with patients who come into appointments having already done their own research online.
Sep 09, 2025
A Conversation on the Changing Payment System, Workforce Shortages, and New Models of Care
Sachin Jain, MD, MBA, CEO of SCAN Group and SCAN Health Plan and Contributing Author for Forbes Magazine, presents at the 2025 TDC Group Executive Advisory Board Meeting about risks, challenges, and opportunities in the healthcare system now and in the future.
Sep 09, 2025
What Systemic Challenges Prevent Healthcare Reform?
Sachin Jain, MD, MBA, CEO of SCAN Group and SCAN Health Plan and Contributing Author for Forbes Magazine, presents at the 2025 TDC Group Executive Advisory Board Meeting about challenges in healthcare reform and how changing healthcare will involve changing the entire contours of the U.S. economy.
Sep 05, 2025
Responding to Regulatory Shifts: Executive Orders and Uncertainty
A wave of presidential executive orders has upended established practices, introduced legal ambiguity, and created operational challenges for healthcare practitioners.
From
The Doctor’s Advocate
Sep 05, 2025
Strong Working Relationships With Patients Protect Healthcare Practitioners
It’s a mistake to value technical expertise at the expense of rapport with the patient. Patient-centered communication weaves a safety net under clinicians if events take an unexpected turn.
From
The Doctor’s Advocate
Video Aug 29, 2025
What Is Hospital at Home, and How Does This Model Differentiate From Traditional Hospital Care?
Michael J. Maniaci, MD, Director of Enterprise Virtual Care, Mayo Clinic, presents at the 2025 TDC Group Executive Advisory Board Meeting, explaining how hospital at home programs provide inpatient care to patients in the comfort of their own homes as an alternative to traditional brick-and-mortar hospital care.
Video Aug 29, 2025
What Factors Make Scaling the Adoption of Hospital at Home Healthcare Challenging?
Michael J. Maniaci, MD, Director of Enterprise Virtual Care, Mayo Clinic, presents at the 2025 TDC Group Executive Advisory Board Meeting about the top challenges when implementing hospital at home programs, including change management, delivery optimization, future workforce, regulatory environment, and payment models.
Video Aug 29, 2025
Hospital at Home: A New Model of Care for Acutely Ill Patients
Michael J. Maniaci, MD, Director of Enterprise Virtual Care, Mayo Clinic, presents at the 2025 TDC Group Executive Advisory Board Meeting about hospital at home programs.
Aug 01, 2025
DOJ Targeting Healthcare for False Claims Act Enforcement
Federal regulators and law enforcement are looking at healthcare organizations for False Claims Act (FCA) violations. Richard F. Cahill, JD, Vice President and Associate General Counsel at The Doctors Company, provides recommendations for healthcare providers to review their compliance programs to avoid FCA enforcement actions.
Jul 30, 2025
Handling Requests for Refunds in a Healthcare Office Practice
Managing a patient’s request for a refund requires caution and a measured response. Refund requests are not only one of the most common patient concerns, but they are also one of the most complex because payer plans, state laws, and professional licensing boards may involve different rules and guidelines.
Jul 15, 2025
How Healthcare Professionals Can Counter Medical Misinformation and Support Engaged Patients
Health misinformation—information that is false, inaccurate, or misleading according to the best available evidence at the time—is abundant on the internet. Health misinformation is a significant obstacle in healthcare, as it can lead to misunderstandings, poor health decisions, and adverse outcomes for patients.
Jul 14, 2025
Written Protocol for Inappropriate Behavior, However Mild, Can Help
It’s important for a medical practice to have a written policy for dealing with challenging patient situations in order to train and direct staff.
Jul 14, 2025
Why Only 12% of Physicians Would Choose Medicine Again
The Doctors Company's latest "Future of Healthcare" survey paints a sobering picture of physician morale and the medical industry in 2025. With an overall Net Promoter Score (NPS) of -52, only 12% of physicians said they would recommend medicine as a career path.
Jul 01, 2025
How to Counter Medical Misinformation and Support Engaged Patients
In a recent survey of physicians by The Doctors Company, 64 percent of physicians named misinformation on social media one of the most challenging aspects of practicing medicine. Correcting misinformation during an office visit requires time, effort, and building trust in the physician-patient relationship.
Jun 12, 2025
Healthcare Practice Protection for Administrative and Regulatory Actions
This information can help practitioners avoid violating their professional legal and ethical obligations and thereby circumvent complaints to government oversight agencies, which can result in subsequent administrative investigations and possible sanctions.
Jun 11, 2025
Litigation Prevention for Healthcare Practitioners: Have You Checked These 7 Boxes?
Each day, healthcare practitioners weave together patient safety measures and other steps to mitigate practice liability. Our experts advise clinicians to reexamine seven areas of risk mitigation, including documentation, informed consent, incidental findings, communication, and artificial intelligence.
Jun 05, 2025
To Call, or Not to Call? Collaborative Communication Across Medical Specialties
As medical knowledge sprints ahead, we can increase safety and manage clinician workload by collaborating with colleagues in other specialties to plan when, how, and why we refer and consult.
From
The Doctor’s Advocate
Jun 05, 2025
National Blood Supply Shortage: An Urgent Call to Action for Healthcare Professionals
The nation’s blood supply is now dangerously low. Medical professionals have the credibility and expertise to educate the public about the need for an adequate blood supply and are also in the best position to literally roll up their sleeves and lead by example.
From
The Doctor’s Advocate
May 12, 2025
OK to Promote Your Practice to Outside Patients, but Watch Poaching Concerns
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, provides considerations for healthcare providers when recruiting patients following a medical office closure.
Apr 17, 2025
Preparing to Make a Physician Practice Move: Prudent Planning Is Key
Physicians change jobs often. In this article, Richard E. Anderson, MD, FACP, Chairman and CEO of The Doctors Company, shares insight into how doctors should handle changing malpractice insurance when transitioning employment, and particularly how to maintain or obtain adequate tail coverage in the new policy.
Mar 03, 2025
Bird Flu, Measles Spread: If You’re Nearby, Take Precautionary Steps
Rich Cahill, Vice President and Associate General Counsel for The Doctors Company, part of TDC Group, shares the most up-to-date guidance on managing bird flu and measles.
Feb 24, 2025
Addressing Challenging Situations in a Dental Setting
This patient safety and risk management guide offers expert insights and strategies to help you address common challenges in the dental setting.
Feb 17, 2025
Disaster Preparedness for Your Dental Practice
Julie M. Brightwell, BSN, JD, RN, CPHRM, Director, Patient Safety, The Doctors Company, part of TDC Group, provides disaster preparedness recommendations for dental practices.
Feb 03, 2025
Physician Assistants Can Reduce Risks Through Teamwork: 5 Strategies
While delivering high-quality care, PAs can increase patient safety and mitigate liability risks by committing to teamwork. We can use structured communication tools and escalate when necessary. We can also seek and offer mentorship to foster career-long development.
Jan 31, 2025
PSQH: The Podcast Episode 122 – The Growing Role of Advanced Practice Clinicians
Laura Kline, MBA, CPCU, Senior Vice President of Business Development for The Doctors Company and TDC Group, discusses how nurse practitioners and physician assistants are taking on greater responsibility in primary care delivery. These expanded roles offer opportunities for all members of the healthcare delivery team to operate at the top of their licenses.
Jan 15, 2025
Job Shadowing: Observers, Volunteers, and Students in Clinical Settings
Create guidelines to prevent practice risks, eliminate patient harm, and protect patient privacy.
Dec 02, 2024
Want to Retain Practitioners and Improve Patient Safety? Align Practice Culture
Healthcare systems that foster cultural alignment can better retain practitioners, control costs, and improve patient safety.
From
The Doctor’s Advocate
Nov 13, 2024
COVID-19 and Patient Safety in the Medical and Dental Office
As COVID-19 persists across the spectrum of healthcare, medical and dental practices must remain mindful of new variants, infection rates, vaccines, protocols, and resources.
Oct 09, 2024
Medical and Dental Records Guide
Our comprehensive guide offers actionable strategies to help you safeguard and manage patient records.
Oct 09, 2024
Telephone Triage and Advice: Patient Safety Strategies
Communications involving telephone triage and advice present a significant area of liability exposure for practitioners.
Oct 01, 2024
Respond Carefully to Notice of Intent
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, shares suggestions for how to properly respond to patients who communicate their intent to sue.
Sep 20, 2024
Recording Office Visits and Procedures: Pros and Cons for Healthcare Professionals
Proactively addressing the use of electronic recordings can help practitioners avoid misunderstandings, reputational damage, and potential liability.
Sep 01, 2024
Patient Billing Challenges: Frequently Asked Questions
We offer strategies to address common questions about patient billing concerns.
Aug 06, 2024
Office-Based Medical Malpractice Claims: Study Examines Administrative and Clinical Systems Factors
Ensuring patient safety is the goal in each office encounter. As evidenced by medical malpractice claims, however, harmful errors can occur that lead to poor outcomes for patients. We have conducted an analysis to better understand the underlying administrative and clinical systems factors that contribute to office-based medical malpractice claims.
Aug 05, 2024
Terminating Patient Relationships
If it becomes necessary to end a patient relationship, it is critical to end the relationship in a manner that will not lead to claims of discrimination or abandonment, litigation for alleged professional negligence, or complaints to administrative agencies.
Aug 05, 2024
Don’t Let Patient Disputes Escalate; Plan to Protect Yourself
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, contributes recommendations for managing troublesome minor patient disputes.
Jun 24, 2024
While Bird Flu Crossover Risk Remains Low, Take Easy Steps to Be Ready
Given recent global and national concerns over the possibility of animal-to-human transmission of bird flu (H5N1), practices should take steps to get ready. Rich Cahill, Vice President and Associate General Counsel at The Doctors Company, shares the most up-to-date guidance.
Jun 18, 2024
Choose Your Most Important Quality Measure, Examine for Equity, and Begin
Guest author Mark D. Smith, MD, MBA, considers the connections between equity and high-quality care and offers strategies for prioritizing efforts.
From
The Doctor’s Advocate
Jun 01, 2024
Falls Remain a Leading Safety Problem, Still Need Attention
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, provides insight on how practices should respond to and prevent patient falls.
May 20, 2024
CMS: In AWV, SDOH Assessment Can Occur Days Before Visit; Append Modifier
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, discusses a Change Request pertaining to the use of social determinants of health (SDOH) risk assessments during Medicare annual wellness visits (AWV).
May 20, 2024
Must You Rehire Suspended Providers Who Get Their License Back? Look to Contract
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, provides insight on how practices should respond when suspended providers get their licenses back.
Apr 30, 2024
Mislabeled Diagnostic Specimens Put Lab Team at Risk: Patient Safety Impact Story
A clinical laboratory team that provides diagnostic evaluation of specimens sent in from multiple practices noticed an increase in tissue specimens arriving mislabeled, prompting a Practice Risk INSIGHT review by The Doctors Company.
Apr 29, 2024
‘Administrative’ Fees for Patient Messages? Not if It’s About Treatment
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, discusses the importance of documented policies and procedures surrounding non-medical services, like text communication, practices might charge for.
Apr 22, 2024
Measles in Your Office? Follow CDC Rules, Take Caution in Telling Patients
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, discusses the importance of patient communication and disclosure surrounding possible measles exposure.
Mar 04, 2024
Combating Workplace Violence in the Healthcare Office Practice
Attorney Julia Goldman outlines strategies for implementing an effective plan to combat workplace violence.
From
The Doctor’s Advocate
Mar 04, 2024
Proactively Manage Patient Expectations With a Conditions of Treatment Agreement
Protect your practice with a plan to proactively manage challenging patient behaviors.
From
The Doctor’s Advocate
Jan 26, 2024
Maternal Health Closed Claim Review: Preparing a Facility for Emergencies
This case study highlights risk reduction strategies facilities can use to prepare for and address maternal health emergencies.
Jan 05, 2024
Patient Experience Surveys
Use our patient experience surveys to measure satisfaction and uncover areas of concern in your practice.
Dec 27, 2023
2024 Prediction from Robert E. White Jr.
Robert E. White Jr., President, The Doctors Company, part of TDC Group, offers his prediction for how social inflation will impact practices’ medical malpractice premiums in 2024.
Dec 19, 2023
Patient Safety Predictions for 2024
Robert E. White Jr., President, and Laura Kline, MBA, CPCU, Senior Vice President of Business Development, The Doctors Company, part of TDC Group, offer their predictions for what will happen in patient safety and healthcare quality in 2024.
Dec 18, 2023
Is American Healthcare in Crisis?
Richard E. Anderson, MD, FACP, Chairman and Chief Executive Officer of The Doctors Company and TDC Group, discusses the current state of the American healthcare system.
Dec 11, 2023
Thwart Abuse: Consider Opt-out,Training in Chaperone Policy
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, provides policy suggestions for healthcare providers to implement that can help defend against sexual harassment allegations.
Dec 05, 2023
Set Expectations for New Patients With a Conditions of Treatment Agreement
Consider developing a plan to preemptively manage challenging patient behaviors when they are first identified.
Nov 09, 2023
Recording Residents' Patient Exams Raises Skills―And Privacy Concerns
Richard F. Cahill, Esq., Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, provides strategies for healthcare providers and clinics to avoid legal trouble surrounding patient recording.
Oct 26, 2023
Documentation Can Prevent Litigation: Patient Safety Impact Story
Our Patient Safety INSIGHT Services and extensive library of resources and tools take a data-driven approach to help you reduce adverse events while increasing patient safety and satisfaction. Here is one story of how our Patient Safety/Risk Management team reduced risk in a member practice.
Member Exclusive
Oct 26, 2023
Guided Risk Self-Assessment Exclusively for Member Practices
The Guided Risk Self-Assessment contains risk mitigation strategies to assist healthcare professionals in medical or dental offices. This program will help practitioners and their staff develop a comprehensive understanding of practice risks and learn specific actions to prevent patient injuries and professional liability claims.
Sep 01, 2023
AI Can Lift Administrative Burdens and Restore Joy in Practice
Aaron Neinstein, MD, explores artificial intelligence technologies that can streamline mundane administrative tasks and give clinicians more time to focus on patients.
From
The Doctor’s Advocate
Sep 01, 2023
Head Off Problem Patients With Signed Agreements, Legal Review: Expert
Richard F. Cahill, Esq., Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, discusses the rights and responsibilities of practice managers who wish to remove or stop admitting troublesome patients.
Professional Education
Artificial Intelligence: Harnessing AI to Augment Care
Artificial intelligence offers tools that can enable us to regain time to focus on our patients and restore joy to the practice of medicine.
Aug 18, 2023
Limited English Proficiency (LEP) Patients: Frequently Asked Questions
To help you understand LEP requirements, we have compiled a list of frequently asked questions with strategies to ensure compliance.
Aug 09, 2023
Quick Check Tools: Improve Your Practice Processes
Our easy-to-use Quick Check tools can help your practice identify processes that need to be updated. Each printable checklist also includes a resource list and contact details for additional guidance.
Jul 28, 2023
Quick Check: Telehealth Care
Using our Quick Check tool can help you minimize potential liability risks associated with telehealth care.
Jul 28, 2023
Quick Check: Patient Dismissal Process
Our Quick Check tool can help you improve your process for dismissing patients from your practice.
Jul 28, 2023
Quick Check: Informed Consent Process
Using our Quick Check tool can help you improve your informed consent process and documentation.
Jul 28, 2023
Quick Check: Dissatisfied Patient Management
Our Quick Check tool can help you improve how your practice identifies and manages dissatisfied patients.
Jul 28, 2023
Quick Check: Appointment Management
Using our Quick Check tool can help you improve your practice’s appointment management process.
Jul 25, 2023
Pediatrics: Consider Car Window Hammers for Your Office Emergency Response Kit
Seconds count if an infant, toddler, or young child is accidentally locked inside a hot vehicle. A car window hammer can be a lifesaving tool to include in an emergency response cart or kit.
Jul 06, 2023
What Your Practice Can Do About Medication Safety
David L. Feldman, MD, MBA, FACS, Chief Medical Officer, and Richard F. Cahill, JD, Vice President and Associate General Counsel, write about the risks from medication errors and offer best practices for medication monitoring and management.
Jul 05, 2023
Realistic Reasons Why Stakeholders in the Medical Device and Technologies Industries Need to be Prepared for Legal Challenges
David L. Feldman, MD, MBA, FACS, Chief Medical Officer for The Doctors Company and TDC Group, discusses the importance of understanding and evaluating medical devices and technology prior to utilization.
Jul 01, 2023
Are You Prepared for a Medicare Recovery Audit Contractor (RAC) Audit?
RAC audits can be triggered by innocent documentation errors. These strategies can help you assess your risk for coding and billing errors and establish compliance and practice standards.
Jun 12, 2023
As Gun Laws Loosen, Prepare for Possibly Armed Patients
As gun laws grow more permissive across the country, clinicians should be aware of the possibility that patients may attend medical appointments armed. Richard F. Cahill, Esq., Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, provides guidance how to prepare for untoward events.
May 30, 2023
Americans with Disabilities Act: Frequently Asked Questions
Practitioners can face steep penalties for failing to comply with federal mandates that protect individuals with disabilities.
May 22, 2023
Laboratory and Diagnostic Test Tracking in Ambulatory Practice
Managing patient test results in ambulatory practices can pose a significant challenge. Establishing a standardized workflow to track results is a successful strategy for avoiding missed or delayed diagnosis that can lead to patient injury.
Apr 25, 2023
Nonadherent and Noncompliant Patients: Overcoming Barriers
Nonadherent or noncompliant patient conduct (whether intentional or inadvertent) can adversely affect clinical outcomes, undermine the practitioner-patient relationship, and disrupt the operation of practice.
Mar 20, 2023
Sexual Harassment Allegations in Healthcare: Rising Risks
Healthcare practitioners are not immune from the growing number of reported incidents of alleged sexual harassment in the workplace. This article provides risk mitigation strategies.
Mar 07, 2023
Building a Culture of Safety in Healthcare, Part Three: Human Factors Engineering
In the third installment of his four-part series on safety culture, Dr. David Feldman discusses the benefits of human factors engineering.
From
The Doctor’s Advocate
Mar 07, 2023
Primary Care Innovations Can Deepen the Specialty
Dr. Megan Mahoney outlines ways that team-focused innovations in care models and technologies can help preserve depth in primary care, even as it faces a physician shortage.
From
The Doctor’s Advocate
Member Exclusive
Feb 21, 2023
Risk Management Fundamentals for the Practice Manager
Our complimentary program is exclusive to all member practice managers, both clinical and nonclinical, who are new to the role or seek further education regarding the application of risk management and patient safety measures (or principles) in an office-based medical or dental practice.
Jan 18, 2023
Healthcare Staffing Shortages: Decrease Practice Risks
Ongoing staffing shortages negatively influence the quality and depth of many primary and support roles throughout the healthcare workforce. The scarcity of employees has also contributed to elevated levels of stress and burnout.
Dec 15, 2022
The Clinician Voice Post-Roe: Speaking Up for Standards of Care
The spillover effects of the Supreme Court’s Dobbs decision, which overturned Roe v. Wade, mean that many clinicians face uncertainty regarding which treatment practices are still legal in their state. Accordingly, they may be unsure how to communicate with patients, or uncertain regarding their role in their institution’s planning conversations.
Dec 09, 2022
Training Shortages Post-Roe: Medical Careers, Accreditation, and Patient Safety at Risk
The short-term disruptions faced by many medical professionals in the wake of the Dobbs decision, which overturned Roe v. Wade, have partially obscured a looming crisis in access to training.
Dec 01, 2022
Building a Culture of Safety in Healthcare, Part Two: Teamwork
Teamwork and communication are essential components of patient safety. In the second installment of his four-part series on safety culture, Chief Medical Officer David L. Feldman, MD, identifies best practices in communication to facilitate teamwork.
From
The Doctor’s Advocate
Dec 01, 2022
The Patient Safety Risks of Burnout—and the Path to Professional Fulfillment
While burnout manifests in individuals, it originates in systems. Guest author Christine Sinsky, MD, highlights resources that can help clinicians improve practice efficiencies and ease administrative burdens.
From
The Doctor’s Advocate
Professional Education
Burnout: Spotlight on Improving Practice Efficiencies
In this CME program, Christine Sinsky, MD, highlights practice redesign strategies to help clinicians improve practice efficiencies, recover professional fulfillment, and improve patient safety.
Nov 30, 2022
Healthcare Inequities Post-Roe: Clinician Perspectives
Many states with abortion bans are also states with higher proportions of people of color, increasing the uneven impacts of the Dobbs decision, which overturned Roe v. Wade.
Nov 17, 2022
Financial and Workplace Well-Being for Doctors: Lessons for Life After Medical School
This free, academic lecture series is designed to help doctors take control of their financial and workplace well-being, so they can focus on what they do best—providing superior patient care.
May 31, 2022
The Role of the Medical Assistant in Your Office Practice
A medical assistant (MA) can be a valuable addition to an office practice, but MAs should not perform tasks outside their scope of practice.
Mar 22, 2022
Reduce Clinician Burnout and Improve Well-Being With People-First Leadership
Solving burnout requires a comprehensive organizational commitment and people-first leaders who have the tenacity to change systems and deliver solutions.
Jan 27, 2022
As Corporate Entities Enter Healthcare, Practices Can Respond via Patient-Centered Care
Corporate entities have always been involved in healthcare, but now mega corporations—from outside the medical space—are entering the field. The involvement of these large non-legacy corporate entities in healthcare is growing and is challenging—and while this trend brings some benefits, it will also impact how all clinicians provide healthcare.
Dec 15, 2021
Telephone Communication for Healthcare Providers: Safety Strategies
When casually or carelessly conducted, telephone communications can lead to diagnostic errors and misunderstandings that can culminate in professional malpractice claims
Nov 26, 2019
How Healthcare’s Transformation Affects Physicians and Patients
Richard E. Anderson, MD, FACP, chairman and CEO of The Doctors Company, discusses some of the most pressing issues facing providers today, including rising healthcare spending and hospital mergers.