News at-a-Glance

Proxy Outreach to Your Clients

In the coming weeks, we will be reaching out to a select group of insureds/members for whom we do not have their proxy on record. This outreach is an essential part of our efforts to engage with them to ensure they have the opportunity to vote on important company issues.

We value your partnership and appreciate your understanding as we undertake this important communication campaign. Please rest assured that our outreach will be conducted in a respectful and professional manner, always adhering to the terms of our agency agreement.

If you have any questions or concerns regarding our plans to contact our insureds/members, please do not hesitate to reach out to your Business Development representative. We are committed to open communication and transparency with our valued agents and brokers.

ProAssurance Acquisition Update

The status of the acquisition remains the same as our update in the January issue of The Agent’s Advocate: We have received the appropriate regulatory approvals from six of our eight required states. We are acting upon questions and requests from the two outstanding states with all possible speed.

Member Experience Survey Confirms Best Imaginable Service

As the nation’s largest member-owned medical malpractice insurer, we are dedicated to providing your clients with the best imaginable service.

Near the end of last year, we surveyed our members about their experiences with The Doctors Company and the results we received indicated that exceptional service was one of the most important features of our coverage, with 93 percent of respondents being very satisfied or satisfied with our Member Services team’s handling of phone calls, questions, and requests. Other notable 2025 satisfaction ratings included communications from the company at 92 percent, claims prevention efforts at 90 percent, and our defense efforts at 94 percent, which is a percentage point higher than last year’s 93 percent.

Member Satisfaction Ratings

We also learned through last year’s survey that The Doctors Company has a Net Promoter Score of 77. A Net Promoter Score measures customer loyalty by looking at customers’ likelihood of recommending us to their peers. Our 77 rating is among the highest customer loyalty scores in the U.S., significantly higher than such reputable brands as Apple, Costco, and USAA.

And through surveying the physicians we have defended from malpractice allegations, we found that among that group, The Doctors Company’s Net Promoter Score rises even more to 92—a top-notch score that indicates extremely high member satisfaction with our Claims team’s work on their behalf to protect their livelihood and professional reputations.

Dr. Anderson Q&A on Current Factors That Are Reshaping Risk for Physicians

Artificial intelligence (AI), nuclear verdicts, and a fraying safety net are having a profound impact on the practice of medicine. In “An Unstable Situation,” published by Medical Economics, Richard E. Anderson, MD, FACP, Chairman and CEO for The Doctors Company and TDC Group, explains why healthcare professionals are practicing in a shifting environment, with technology accelerating faster than the legal system can keep up. From liability paradoxes around AI to jury awards of more than $100 million, Medical Economics’ interview with Dr. Anderson provides compelling insight into the challenges of modern-day practice.

Brunch With Us at PLUS Medical Symposium

The Doctors Company’s admitted medical professional liability (MPL) team would like you to join us on Wednesday, May 6, from 11:00 AM to 1:00 PM as we commemorate 50 years of service, advocacy, and strength, and celebrate 25 years of PLUS. We’ll be hosting a relaxed brunch designed for connection, conversation, and celebration of these two big milestones.

Location:
Jacy & Dakota’s (located inside The Westin Phoenix Downtown)
333 N. Central Avenue
Phoenix, AZ 85004

As an official sponsor of the event, The Doctors Company has reserved meeting space where the conference is being held at the Sheraton Downtown Phoenix. Please use the RSVP button below if you would like to request a meeting with staff from The Doctors Company’s admitted MPL team.

To attend the brunch at Jacy & Dakota’s, or request a business meeting, please RSVP no later than Friday, May 1.

RSVP

If you have any questions, contact the Events Management team at events@thedoctors.com.

Meet With TDC Specialty at PLUS

As a Platinum Sponsor of the conference, TDC Specialty will have Underwriters representing Hospitals, Medical Facilities, Long Term Care, Managed Care, and E&S Physicians segments available in their meeting room to collaborate and discuss what matters most for you and your clients throughout the course of the conference.

To schedule a meeting, contact the TDC Specialty team at businessdevelopment@tdcspecialty.com.

Date Changes for the In-Person Annual Agents and Brokers Meeting in September

As a reminder, we have changed the dates of our Annual Agents and Brokers Meeting to Tuesday, September 1, 2026, through Thursday, September 3, 2026. The venue at the Silverado Resort in Napa, California, will remain the same.

This is an exciting year for The Doctors Company and we look forward to celebrating several milestones with our Chairman’s Circle and Key Agents. The event will feature insightful presentations from company executives and industry experts, and attendees will be given the opportunity to network with their peers and TDC Group representatives, take part in leisurely activities such as wine tasting or golf, and enjoy a high-end dining experience.

Questions about the event or qualifying criteria to become a Chairman’s Circle or Key Agency may be directed to your Business Development representative or the Events Team at events@thedoctors.com.