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Patient Experience Surveys
Use our patient experience surveys to measure satisfaction and uncover areas of concern in your practice.

Risk Assessments/Site Surveys
Partner with our patient safety risk management experts to complete a comprehensive risk survey and a customized service plan for your practice.

Practice Safety Culture INSIGHT Program
The Practice Safety Culture INSIGHT is a confidential survey that assesses whether daily office routines, management practices, policies, procedures, and communication styles promote patient safety or undermine it. It can be completed online in less than 30 minutes by leadership, clinicians, and supporting staff. The survey measures a range of factors that contribute to a culture of patient safety.

Dealing With Online Patient Complaints
Clinicians are understandably concerned about their reputations and the consequences of any negative comments posted about them on social media platforms.

July 01, 2025, Physicians Practice
How to Counter Medical Misinformation and Support Engaged Patients
In a recent survey of physicians by The Doctors Company, 64 percent of physicians named misinformation on social media one of the most challenging aspects of practicing medicine. Correcting misinformation during an office visit requires time, effort, and building trust in the physician-patient relationship.

Patient Communication INSIGHT Program
The Patient Communication INSIGHT (PCI) program is a voluntary, structured, hands-on initiative that focuses on improving communication and engagement between providers, patients, and their families in ambulatory care settings.

Best Imaginable Service for Our Members
Providing superior service is more than a best practice for us, it’s at the core of who we are. And according to the exceptional rankings we’ve received across multiple categories of support in our Member Experience Survey, our members agree.

Stay in the Know

Our e-newsletters feature timely articles, videos, and guides on a range of patient safety topics.

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