News at-a-Glance

2023 Financial Results

Last year was another strong financial year for The Doctors Company and its insurance subsidiaries and affiliates. With $7.3 billion in assets, The Doctors Company is a reliable partner and the strongest of any national physician-owned insurer in today’s market.

Our 2023 Financial Results are now conveniently located in the Agent/Broker Area of our website. We also have a new Financial Facts handout to share with your clients. Your clients can count on us to have the power and financial resources to protect them today and for many years to come.

The Doctors Company Declares Largest Dividend in Six Years

The Doctors Company is returning $14.7 million in premium dividends in 2024, bringing the total amount of dividends declared to date to $470 million.

Our generous multiyear dividend program returns premiums to qualifying members for better-than-expected loss experience. Dividends of up to 10 percent were approved by The Doctors Company Board of Governors for eligible members in the following states: Florida, Idaho, Illinois, Maryland, Massachusetts, Michigan, Montana, North Carolina, Ohio, Texas, Virginia, Washington, and Wyoming. Members of the American Academy of Otolaryngology—Head and Neck Surgery and the American Society of Plastic Surgeons® may also receive a dividend, depending on their eligibility.

Eligible members will receive this year’s dividend on their annual premium for policy renewals between July 1, 2024, and June 30, 2025.

More Solid Evidence of Delivering Best of Imaginable Service to Your Clients

As the nation’s largest physician-owned medical malpractice insurer, we are dedicated to providing your clients who are members of The Doctors Company with the best imaginable service.

One of the key results of our 2023 Member Experience Survey was that 94 percent of our members would recommend The Doctors Company to their peers.

Other exemplary findings from our survey included our members being very satisfied or satisfied as represented by the following:

94 percent with our Member Services’ handling of phone calls, questions, and requests
94 percent with our billing accuracy
93 percent with our defense efforts
91 percent with our communication efforts

Medical Advantage Subsidiary Sold

We recently announced the sale of our Medical Advantage subsidiary to Aledade, the nation’s largest network of physician-led value-based care.

Initially a practice improvement consulting firm, Medical Advantage has strategically adapted to changes in the healthcare market and is today focused on providing services within the value-based care sector. The significant growth potential, along with the need for capital to support such growth,

provided The Doctors Company with an opportunity to find a strategic buyer who recognized the value of Medical Advantage’s capabilities.

The sale of Medical Advantage impacts the qualification criteria for the 2023–2024 Agent/Broker Travel Incentive and Key Agency Program as follows:

Qualified new business revenue generated through the Medical Advantage referral program prior to May 1, 2024, will be prorated to apply to the 2023–2024 Agent/Broker Travel Incentive and the Key Agency Program qualifications ending June 30, 2024.

Any new business revenue generated through the Medical Advantage referral program after May 1, 2024, will not apply to the 2023–2024 Agent/Broker Travel Incentive or the Key Agency Program.

If you have any questions, please contact Business Development Senior Vice President Laura Kline, MBA, CPCU, CIC, at lkline@thedoctors.com or (707) 226-0217.

TDC Group Gives Back to the Community

For more than 45 years, TDC Group has been committed to advancing the practice of good medicine and building healthy communities, improving access to healthcare, and addressing the social determinants of health through our three community investment programs. Our commitment is reflected in the financial and volunteer contributions of our employees, corporate charitable donations that directly support the communities where we work, and patient safety research and education grants for healthcare professionals in training and in practice through The Doctors Company Foundation.

We were proud to see our employees and nonprofit partners yet again rise to meet the needs of our communities last year. We encourage you and your clients to read our 2023 Community Investment Annual Report and gain a better understanding of how we are advocates for the health of the entire community—in and out of the clinical setting.

How the 2024 Elections Could Affect Your Clients

The Doctors Company is relentlessly committed to supporting medical liability reform and to safeguarding access to patient care. Nationwide, there are elections up and down the ballot that matter for healthcare practitioners. The 2024 elections could determine the future of patient access to care if policymakers make it harder to provide affordable medical malpractice insurance.

To help your clients gain a better understanding of how these decisions may affect their policy and their practice, please share our latest issue of the Government Relations Advocacy Update.

Report Puts a Spotlight on TDC Group’s Commitment to Ethics and Community Impact

TDC Group is dedicated to implementing environmental, social, and governance improvements that lead to impactful changes and sustainability. Our definition of corporate social responsibility doesn’t just frame good intentions—we’re committed to measuring tangible outcomes.

Our culture of service has always been created by our people, and we formally document our organization’s ethics and community impact in our Environmental, Social, and Governance Sustainability Report 2023.

Great Example of How Patient Safety Provides Value to Your Clients

We recently shared “Mislabeled Diagnostic Specimens Put Lab Team at Risk: Patient Safety Impact Story,” another example showing how our Patient Safety and Risk Management team mitigated risk in a member practice.

A clinical laboratory noticed an increase in tissue specimens arriving mislabeled, prompting a Practice Risk INSIGHT review by our patient safety risk manager. As a result, the lab accelerated efforts to implement a strict new labeling workflow module and require its clients to adopt the new process. Ultimately, the results showed a dramatic reduction in labeling errors.

Please share this story with your clients to help them learn how our experts can partner with them to achieve better outcomes.

Coming in September: 2024 Annual Agents and Brokers Meeting

Our in-person Annual Agents and Brokers Meeting will be held at the Silverado Resort in Napa, California, from September 4–6. The event will be open to Chairman’s Circle and Key Agencies. The meeting will feature insightful presentations from company executives and industry experts. Back by popular demand, on the last day of the event we will also be offering one-on-one agency/brokerage meetings with regional and executive staff from The Doctors Company.

This year’s activities include a welcome reception with hors d’oeuvres and a wonderful selection of wines poured by Round Pound Winery and Mi Sueño Winery alongside Hog Island Oysters; an upscale, offsite dining experience at Louis M. Martini Winery; and the opportunity to participate in a host of entertaining events—such as a golf tournament, a pottery-making class, and wine tasting.

For questions, please contact Johana Moreno, Events Management, at (800) 421-2368, extension 1415, or events@thedoctors.com.