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Video Oct 12, 2022

What Not to Do: Telehealth Lessons Learned (Managing the Unexpected)
This video, created in partnership with Candello, explores the ways virtual visits can go sideways, strategies to handle those situations (including rescheduling the visit, converting the visit to in-person, and problem-solving during the visit), how to create a backup plan to handle technology issues, what to look for in patient behaviors and environment to evaluate the patient’s safety, and managing patient expectations with virtual care.

December 02, 2021, EHR Intelligence
Zoom Announces Cerner EHR Integration for Telehealth Services
Susan Boisvert, BSN, MHSA, Patient Safety Risk Manager II for The Doctors Company, is quoted in this article on how easy access to the EHR during a telehealth visit facilitates better care and rapport with the patient.

Dec 20, 2019
Burnout Can Affect How Patients Communicate
By Robert D. Morton, BA, ARM, CPHRM, CPPS, Assistant Vice President, Patient Safety and Risk Management, The Doctors Company
If a physician appears burned out, patients may avoid asking questions for fear of adding to the stress.

Nov 15, 2023
Alzheimer’s Disease and Dementia: What Healthcare Practitioners Need to Know
Julie Brightwell, JD, RN, Director, Healthcare Systems Patient Safety, The Doctors Company
Alzheimer’s disease, the most common cause of dementia, is the seventh-leading cause of death in the U.S. Early diagnosis provides important benefits to diagnosed individuals and their loved ones, caregivers, and society.

Professional Education
Dictation Errors in the Emergency Department
The Doctors Company identified dictation errors as a significant patient safety risk factor. The following case highlights the importance of timely recognition of dictation errors to ensure accuracy of the permanent electronic health record (EHR). This is particularly important when using a voice recognition program to document encounters in the busy emergency department. In this case, the voice recognition system was Dragon Direct Voice Recognition Program.

New York Medical Malpractice Insurance
New York was one of the worst states for lawsuits against doctors in 2018. This makes it very important for New York doctors to select strong a medical malpractice insurance company with a proven national history of protecting physicians.

Aug 04, 2021
Cognitive Assessments in Primary Care: Preparation and Tools May Mitigate Diagnosis Risks
Carol Murray, RHIA, CPHRM, Senior Patient Safety Risk Manager, The Doctors Company, Part of TDC Group
Recent reimbursement changes by the Centers for Medicare and Medicaid Services (CMS) allow primary care providers to meet their patients’ mental health needs and help build their practices by performing cognitive assessments.

TDC Group Convenes Healthcare Leader Summit on COVID-19 Lessons Learned
Renowned experts on COVID-19 will discuss how the pandemic has reshaped the future of medicine and healthcare delivery during a virtual meeting of the nation’s top providers and medical societies hosted by the TDC Group of companies (TDC Group) on February 3.

Jun 17, 2021
Deferred, Delayed, Disrupted: Mitigating Risks from Care During COVID-19
Richard E. Anderson, MD, FACP, Chairman and Chief Executive Officer, The Doctors Company and TDC Group
The pandemic has disrupted healthcare so thoroughly that in some sense, COVID-19 has affected all of healthcare. The effect on care has been stunning in magnitude. By mid-2020, more than 40 percent of U.S. adults had delayed medical care or avoided it entirely, including care for urgent and emergent complaints.

Jun 05, 2023
Malpractice Lawsuits and COVID-19: Top Allegations and Protections for Healthcare Professionals
Peter A. Kolbert, JD, Senior Vice President for Claims and Litigation Management, Healthcare Risk Advisors, part of TDC Group
Malpractice claims related to the pandemic’s early days are now reaching courts. What types of claims related to COVID-19 will we see? And will the qualified immunities enacted to protect healthcare professionals withstand challenges?
From The Doctor’s Advocate