April 01, 2023, Healthcare Risk Management
Avoid Patient Abandonment Claims with Education, Follow-Up
Sue Boisvert, BSN, MHSA, CPPS, CPHRM, DFASHRM, Senior Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company, part of TDC Group, shares insights on how good policies and strong communication can reduce the risk of patient abandonment claims.
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December 19, 2023, PSQH
Patient Safety Predictions for 2024
Robert E. White Jr., President, and Laura Kline, MBA, CPCU, Senior Vice President of Business Development, The Doctors Company, part of TDC Group, offer their predictions for what will happen in patient safety and healthcare quality in 2024.
Effective Patient Communication: Strategies for Challenging Situations
Poor communication often results in poor treatment outcomes and patient dissatisfaction. Our patient safety and risk management guide provides expert strategies and guidance that can help you improve communication with patients and families.
Telephone Triage and Advice: Patient Safety Strategies
Communications involving telephone triage and advice present a significant area of liability exposure for practitioners.
Smartphones, Texts, and HIPAA: Strategies to Protect Patient Privacy
The very convenience that makes using smartphone technologies so inviting may also create privacy and security violations.
Terminating Patient Relationships
If it becomes necessary to end a patient relationship, it is critical to end the relationship in a manner that will not lead to claims of discrimination or abandonment, litigation for alleged professional negligence, or complaints to administrative agencies.
Poor Response to Patient Concerns Contributes to Dental Claim
We offer actionable strategies that can help dental professionals enhance communication and documentation skills.
October 28, 2025, Business Insurance
Patient Care Recordkeeping Key to Cutting Nurse Med Mal Claims
Nursing professionals should carefully document patient care to avoid malpractice claims, which experts say are increasing in severity. Julie Ritzman, Senior Vice President of Patient Safety and Risk Management, provides recommendations on how nurses can manage risk.
Team Building Insight
Team-Building INSIGHT utilizes a proven framework developed by the Agency for Healthcare Research and Quality (AHRQ). It is rooted in more than 20 years of research into how to create highly effective teams. As you implement this phased program, you and your team will have the guidance of Master Trainers, certified professionals who are trained in how to apply teamwork principles.
Lessons From Ophthalmology Malpractice Claims: Managing Patients’ Expectations With Informed Consent and Shared Decision Making
Patients may experience a variety of complications from ophthalmologic procedures. The Doctors Company examined closed ophthalmology malpractice claims to gain insights into patient safety issues and strategies to mitigate risk.
