Customized, Evidence-Based Training That Builds Communication and Teamwork Skills to Enhance Patient Safety and Quality Care

Team-Building INSIGHT utilizes a proven framework developed by the Agency for Healthcare Research and Quality (AHRQ).* It is rooted in more than 20 years of research into how to create highly effective teams. As you implement this phased program, you and your team will have the guidance of Master Trainers, certified professionals who are trained in how to apply teamwork principles. The framework is designed for all audiences, settings, and situations—including office-based care (medical, surgical, and dental) and facilities (acute care and ambulatory care). They can customize the training to your care setting.

Assessment and Analysis

The program begins with a survey of your staff to help the trainers understand their perceptions about teamwork, and assess opportunities for improvement. Based on those findings, the trainers will identify team-building strategies, develop an action plan, and train the team.

Personalized Training

The training modules can be customized to your practice environment and focus on four core competency areas:

  • Leadership
  • Situation monitoring
  • Mutual support
  • Communications

In the sessions, your team members will learn how to clarify team roles and responsibilities, resolve conflicts, improve information sharing, and eliminate barriers to quality and safety.

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At the end of the program, the trainers will advise you on strategies to maintain and spread the improvements in teamwork performance that your staff has achieved. This will help set your organization on a path to sustaining a team-oriented culture.

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Team-Building INSIGHT is a value-added service offered at no cost to our members. It is part of our ongoing commitment to provide members with guidance and resources to advance the practice of good medicine.

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Get Started

Contact your patient safety risk manager or call the Patient Safety and Risk Management Department at (800) 421-2368.


Related Resources

For more patient safety tools, articles, and practice tips, visit thedoctors.com/patientsafety.

We're Taking the Mal Out of Malpractice Insurance

We have a long history of transforming our industry and service to the profession. Today, as healthcare delivery continues to undergo unprecedented change, it is more important than ever to have a strong, trusted partner that helps you focus on what you do best—delivering care. That’s why we’re changing the role of the malpractice insurer to one of partner and thought leader—it’s malpractice insurance without the mal.

*Adapted with permission from TeamSTEPPS®, Agency for Healthcare Research and Quality; Rockville, MD, www.teamstepps.ahrq.gov.

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