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Effective Patient Communication: Strategies for Challenging Situations
Poor communication often results in poor treatment outcomes and patient dissatisfaction. Our patient safety and risk management guide provides expert strategies and guidance that can help you improve communication with patients and families.

April 01, 2023, Healthcare Risk Management
Avoid Patient Abandonment Claims with Education, Follow-Up
Sue Boisvert, BSN, MHSA, CPPS, CPHRM, DFASHRM, Senior Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company, part of TDC Group, shares insights on how good policies and strong communication can reduce the risk of patient abandonment claims.

Agents and Brokers

March 01, 2024, Healthcare Risk Management
Safety Strategies to Minimize AI Risks in Healthcare
Sue Boisvert, BSN, MHSA, CPPS, CPHRM, DFASHRM, Senior Patient Safety Risk Manager, Department of Patient Safety and Risk Management, The Doctors Company, part of TDC Group, offers patient safety and risk management strategies for utilizing artificial intelligence (AI) in healthcare.

Take Action: How Clinicians Can Advocate for Medical Liability Reform
You, as clinicians, have a frontline perspective that elected officials value to educate them to make informed decisions on policy. Here are helpful tips about the process and how to approach interactions with legislators and policymakers.

January 12, 2023, Part B News
Tap, Tap: See Better Patient Results, and Provider Scores, with SMS Outreach
Sue Boisvert, BSN, MHSA, DFASHRM, Senior Patient Safety Risk Manager, The Doctors Company, provides commentary on how patient text messaging is increasing in use for certain healthcare settings.

July 07, 2023, MDLinx
An Indiana Healthcare Provider Mailed Test Results to the Wrong Patient: Is it malpractice?
Nichole M. Pieters, MS, RN, CEN, CPHQ, CPPS, Patient Safety Risk Manager, The Doctors Company, part of TDC Group, provides strategies to enhance patient privacy.

Patient Safety in Dentistry: Managing Adverse Events in the Practice Setting
When an adverse event occurs in a dental practice, providers and staff must be prepared to respond appropriately. A well-managed response includes caring for the patient, investigating the event, taking necessary action, and reporting the event appropriately as required.

October 28, 2025, Business Insurance
Patient Care Recordkeeping Key to Cutting Nurse Med Mal Claims
Nursing professionals should carefully document patient care to avoid malpractice claims, which experts say are increasing in severity. Julie Ritzman, Senior Vice President of Patient Safety and Risk Management, provides recommendations on how nurses can manage risk.

November 09, 2023, Medscape
Recording Residents' Patient Exams Raises Skills―And Privacy Concerns
Richard F. Cahill, Esq., Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, provides strategies for healthcare providers and clinics to avoid legal trouble surrounding patient recording.