The Doctors Company Once Again Delivers Best Imaginable Service in 2023
As the nation’s largest member-owned medical malpractice insurer, we are dedicated to providing your clients who are members of The Doctors Company with the best imaginable service.
Last year, we surveyed our members about their experiences with The Doctors Company and the results we received indicated that exceptional service was one of the most important features of our coverage, with 94 percent of respondents being very satisfied or satisfied with our Member Services’ handling of phone calls, questions, and requests. Other notable 2023 satisfaction ratings included accuracy of billing at 94 percent, communication efforts at 91 percent, and our defense efforts at 93 percent.
Member Satisfaction Ratings
Online Premium Indication Improves Ease of Doing Business
Our Online Premium Indication in the Agent/Broker Portal provides you with a quick quote estimate in a matter of minutes for practice sizes of one to 10 clinicians. By answering some basic policy questions and providing a National Provider Identifier (NPI) number or state medical license number, you’ll quickly receive a premium estimate that you can email or print out and present to your prospect. If the premium indication is satisfactory, use the Upload Submission Documents feature available through the portal to secure a bindable quote, or a quote with subjectivities. Our Definition of a Complete Standard Submission guide provides more information on the differences between the two types of quotes.
To access the Online Premium Indication, go to the Quotes and Applications tab in the Agent/Broker Portal and select Get a Quote. Then select either individual physician, surgeon premium indication, or group premium indication for up to 10 providers. Both claims-made and occurrence premium indications are available with specific limits based upon the state where your prospect practices.
Visit our Online Premium Indication webpage to see more about the feature’s capabilities.
For questions regarding use of the Online Premium Indication, contact Agency Support at (800) 421-2368, extension 1391, or agencysupport@thedoctors.com.
New Cloud-Based CME Platform Improves Usability and Convenience for Your Clients
The Doctors Company is proud to offer your clients a new, improved platform for our industry-leading accredited education for physicians, dentists, and nurses. The new platform, CloudCME, offers a user-friendly, modern experience, including:
- A mobile-optimized interface for ease of use on all screen sizes.
- A free mobile app for iOS and Android that offers quick access to education courses.
- 508-C compliance.
- Advanced tools for course registration, credit claiming, and more.
- Course search by specialty, area of interest, location, credit type, and format.
- Ability to save courses to a user’s personal calendar and tracking of completed courses.
The transition to this platform was seamless and your clients can locate the new platform the same way they are used to accessing CME education or they can visit thedoctors.com/education.
Top Contributing Factors Explored in New Closed Claims Analysis
We regularly provide you with effective and actionable tools that demonstrate the expertise and value we bring to your clients.
A revealing analysis of closed claims among all medical specialties from The Doctors Company was published in the peer-reviewed, open access journal Risk Management and Healthcare Policy. The study, “Analysis of Closed Claims Among All Medical Specialties: Importance of Communication and Other Non-Clinical Contributing Factors,” examines the reasons behind why non-clinical issues are found to be more frequent in claims associated with indemnity and provides strategies to avoid common factors contributing to lawsuits.
Please share this valuable resource with your clients of all specialties so that it may inform them of these findings and help them design risk mitigation strategies to improve patient safety and reduce malpractice risk.
Bob White Explains the Benefits of Having a Member-Owned Insurer
Robert E. White Jr., President of TDC Group, explains in an article several reasons why it’s important for physicians to understand the benefits of being insured by a member-owned company as opposed to one owned by shareholders. He outlines the key points as to why choosing a medical malpractice insurer involves more than just reviewing the cost of premiums—physicians must consider which insurer has their best interests at heart.
If you have clients who are considering switching carriers, or are new to medical malpractice insurance altogether, please share this article with them to help them make the right decision.
Proxy Outreach to Your Clients
In the coming weeks, we will be reaching out to a select group of insureds/members where we do not have their proxy on record. This outreach is an essential part of our efforts to engage with them to ensure they have the opportunity to vote on important company issues.
We value your partnership and appreciate your understanding as we undertake this important communication campaign. Please rest assured that our outreach will be conducted in a respectful and professional manner, always adhering to the terms of our agency agreement.
If you have any questions or concerns regarding our plans to contact our insureds/members, please do not hesitate to reach out to your Business Development representative. We are committed to open communication and transparency with our valued agents and brokers.
2024 Annual Agents and Brokers Meeting in September
Our in-person Annual Agents and Brokers Meeting will take place at the Silverado Resort in Napa, California, from September 4–6. The event will be open to Chairman’s Circle and Key Agencies. The meeting will feature insightful presentations from company executives and industry experts. Agents and brokers will have the opportunity to network with their peers and TDC Group representatives, take part in leisurely activities such as wine tasting or golf, and enjoy a top-notch dining experience.
Questions about either the event or qualifying criteria to become a Chairman’s Circle or Key Agency may be directed to your Business Development representative or Johana Moreno, Events Management, at (800) 421-2368, extension 1415, or jmoreno@thedoctors.com.
Meet Us at PLUS in May
the 2024 PLUS Healthcare & Medical PL Symposium May 8–10 at the JW Marriott Grande Lakes in Orlando, Florida, you are welcome to schedule a meeting with either The Doctors Company’s admitted medical professional liability (MPL) team or TDC Specialty. Details for each respective business unit of TDC Group are as follows:
The Doctors Company’s Admitted MPL Team
As a Brand Builder Sponsor of the event, The Doctors Company has reserved meeting space where the conference is being held at the JW Marriott if you would like to request a meeting with staff from The Doctors Company’s admitted MPL team.
In addition, The Doctors Company’s admitted MPL team is hosting a cocktail reception and dinner and welcomes agents and brokers to attend after the PLUS conference on Thursday, May 9, 2024.
Schedule:
Cocktail Reception: 6:00 PM–7:00 PM
Dinner 7:00 PM
Location:
Highball & Harvest
The Ritz-Carlton Orlando, Grande Lakes
4012 Central Florida Parkway
Orlando, Florida 32837
Please use the online form to RSVP for meeting requests with The Doctors Company’s admitted MPL team and for attending the cocktail reception and dinner.
If you have any questions, contact the Events Management team at events@thedoctors.com.
TDC Specialty
Also a Brand Builder Sponsor of the conference, TDC Specialty will have Business Development and Underwriting representatives (from nearly all segments—Hospitals, Medical Facilities, Long Term Care, Management Liability, and Managed Care) available to meet with you throughout the course of the conference.
To schedule a meeting, contact the TDC Specialty team at businessdevelopment@tdcspecialty.com.
TDC Specialty is the marketing name for the specialty insurance operations and services of The Doctors Company and its subsidiaries and affiliated companies, including TDC Specialty Underwriters, Inc., TDC Specialty Insurance Company, TDC National Assurance Company, Healthcare Risk Advisors, Inc., and Hospitals Insurance Company, Inc. All products and services are written or provided by subsidiaries or affiliates of The Doctors Company. The Doctors Company does not underwrite excess and surplus lines insurance. Certain coverages may be provided through surplus lines insurance subsidiaries of The Doctors Company through licensed surplus lines brokers. Coverages may be underwritten by TDC Specialty Insurance Company, TDC National Assurance Company, or Hospitals Insurance Company, Inc., all wholly owned subsidiaries of The Doctors Company. Product summaries are for informational purposes only. Coverage is subject to the language of the policy as actually issued. Coverage, policy terms, and availability may vary by state.
TDC Specialty Underwriters, Inc., is based and domiciled in Connecticut; in California d/b/a Insurance City Solutions (license #0L85833) and in New York, d/b/a TDC Specialty Underwriters Services. Healthcare Risk Advisors, Inc., is based and domiciled in New York.
