COVID-19 Resource Center for Healthcare Professionals

The Doctors Company is committed to sharing important information and support during this unprecedented time. We encourage you to check back on this page regularly for the latest updates.

Premium relief available during the pandemic

Serving You as You Care for Us

Richard E. Anderson

As the coronavirus COVID-19 outbreak continues to spread throughout the communities where we all live and work, we have looked for ways to keep our employees safe while continuing to provide excellent service to our members during this emergency. Our first priority will always be the health and safety of our employees and their families, our members and business partners, and the communities in which we operate.

Our members are on the front lines of this pandemic, providing medical care, insight, and comfort at a time when it is desperately needed. Today, tomorrow, and every day, The Doctors Company will be prepared to respond to your needs—from questions about patient safety and best practices, to advocating rational health policy, and protecting you from a different scourge: malpractice litigation. And we will continue to provide 24/7 consultation services to you.

Uninterrupted Service—In New Ways

Rest assured, we are implementing contingency plans to maintain service levels to all of our members. And we are enacting new ways of working to be there for you, like you are for all of us. In keeping with current public policy, many of our employees will be working from home for at least the next several weeks. The technology we have in place is tested and should make this possible without significant interruption in service.

Our 18 offices around the country will remain open as long as local authority permits, but staffing will be limited and in-person visits are discouraged. We’ve worked hard to be sure our systems run normally and so you can still reach your contacts using the same email addresses and phone numbers.

Your Policy Covers Telemedicine

If your practice is considering offering more virtual patient visits in light of COVID-19 and you have questions about the potential impact on medical liability, you’re covered. The Doctors Company’s medical professional liability policy does not draw any distinction between traditional care and telemedicine. 
Access our COVID-19 Telehealth Resource Center

Retired and Returning to Practice—Your Tribute Award and Tail Coverage Are Safe

If you are a former member of The Doctors Company and are returning to practice to help in the emergency, we assure you that your decision to return will have no impact on your extended reporting period, or tail, coverage with us. Your Tribute Plan award that was given to you upon retirement will also not be impacted.

Today, our mission to advance, protect, and reward the practice of good medicine seems more important than ever. We appreciate the critical work you are doing.

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Richard E. Anderson, MD, FACP
Chairman and CEO

Coverage at No Cost for Physicians Returning to Practice as Volunteers

As our healthcare systems are being tested to the limit during this unprecedented time, we remain focused on serving you as you provide care that is so desperately needed. If you are a retired member of The Doctors Company volunteering to care for patients during the COVID-19 pandemic, we will provide medical professional liability coverage to you—at no cost.

You qualify as a retired healthcare professional providing professional services for no fee, salary, or other compensation—with the exception of expenses incurred delivering those services.

Choose one of two options to activate your policy:

In addition, be assured that your decision to return to practice as a volunteer will have no impact on your extended reporting period, or tail, coverage with us, nor on your Tribute Plan award.

If you have additional questions, read this FAQ or call us at (800) 421-2368.

COVID-19 Malpractice Coverage FAQs

As the COVID-19 situation continues to evolve rapidly, we have created a Q&A to address your critical questions during this time. You are doing such important work on the frontlines of this pandemic, and we are here to support you.
Get answers

Premium Payments and Deferrals

The Doctors Company will follow any federal or state orders regarding premium payments during the pandemic. In addition, we will adjust policy cancellation and premium installment due dates if your practice has been disrupted by COVID-19—to ensure there is no break in coverage if you are unable to make payments due to impacts of the emergency.

Call us at (800) 421-2368, press 1 for Member Services, then 1 again for Billing.

Immunity from Tort Actions

The Doctors Company has been advocating for broad immunity from tort actions for healthcare providers engaged in the care and treatment of COVID-19 patients. We and our allies lobbied HHS to include immunity language that was much broader than the Secretary of HHS would support in the Declaration Under the Public Readiness and Emergency Preparedness Act for Medical Countermeasures Against COVID-19 that was signed yesterday. It appears that the current political environment in Washington, D.C., is such that there is little chance at the present time of getting the type of broad immunity we are advocating for. The best chance for broad immunity is for volunteers.

We are working with the Good Samaritan Health Professionals Act, to get this legislation included in an upcoming emergency response bill related to COVID-19. Our initial focus will be on getting broad language that would apply liability protections to volunteers for current and future health emergencies and disaster declarations. If we are not able to garner sufficient support for that effort, we’ll focus on linking those protections just to the COVID-19 national emergency that was recently declared.

We will continue to raise the issue of liability protections for all healthcare providers dealing with COVID-19 patients (or suspected COVID-19 patients) to keep it at the forefront of policy options so that if circumstances change in the days and weeks ahead, we’ll be ready to act quickly.

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COVID-19 Telehealth Resource Center

Expert guidance on questions related to technology, billing and reimbursement, regulatory restrictions, and potential liability.

GET ANSWERS

 

Protect Your Patients and Your Practice

Learn how to prepare your medical office in the event a patient with suspected COVID-19 seeks care.

READ MORE

 

Contact Us

To reach our Claims and Patient Safety/Risk Management teams 24/7, call (800) 421-2368.

 

Make Fast, Easy Online Premium Payments

To help prevent interruptions in your coverage in the event of payment processing disruptions, enroll in AutoPAY. Sign up using one of these helpful links:

  1. I already have an online account: Enroll me.
  2. I don't yet have an online account: Set me up. Be sure to have the policy number found on your bill or renewal statement.

To enroll by phone, call
(800) 421-2368 and press 1 for Member Services.

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