COVID-19 Resource Center for Healthcare Professionals

The Doctors Company is committed to sharing important information and support during this unprecedented time. We encourage you to check back on this page regularly for the latest updates.

Serving You as You Care for Us

Richard E. Anderson

As COVID-19 continues to spread throughout the communities where we all live and work, our mission to advance, protect, and reward the practice of good medicine is more important than ever.

Our members are on the frontlines of this pandemic, providing medical care, insight, and comfort at a time when it is desperately needed. Today, tomorrow, and every day, The Doctors Company will be prepared to respond to your needs—from questions about patient safety and best practices, to advocating rational health policy, to protecting you from the scourge of malpractice litigation. We will continue to provide 24/7 consultation services to you even as we strive to keep our employees safe.

Uninterrupted Service—In New Ways

We have instituted new ways of being there for you, just as you have for all of us. In keeping with current public policy, many of our employees will be working from home for at least the next several weeks. We have all the necessary technology in place to make this possible without significant interruptions in service.

Our 18 offices around the country will remain open as long as local authority permits, but staffing is limited and in-person visits are discouraged. Our systems are running normally and you can still reach your contacts at The Doctors Company using the same email addresses and phone numbers.

Your Policy Covers Telemedicine

If your practice is considering offering more virtual patient visits in light of COVID-19 and you wonder about potential medical liability, we have you covered. The Doctors Company’s medical professional liability policy does not draw any distinction between traditional care and telemedicine.

Access our COVID-19 Telehealth Resource Center

Retired and Returning to Practice—Your Tribute Award and Tail Coverage Are Safe

If you are a retired member of The Doctors Company and are returning to practice to help in the emergency, we assure you that your decision to return will have no impact on your extended reporting period, or tail, coverage with us. Your Tribute Plan award that was given to you upon retirement will not be impacted.

To ensure that you receive the latest updates on actions we're taking to support you and your practice as the situation evolves, I encourage you to register for an online account

We have never been prouder of our mission. The entire nation is grateful for the medical care you're providing.


Richard E. Anderson, MD, FACP
Chairman and CEO

Coverage at No Cost for Physicians Returning to Practice as Volunteers

As our healthcare systems are being tested to the limit during this unprecedented time, we remain focused on serving you as you provide care that is so desperately needed. If you are a retired member of The Doctors Company volunteering to care for patients during the COVID-19 pandemic, we will provide medical professional liability coverage to you—at no cost.

You qualify as a retired healthcare professional providing professional services for no fee, salary, or other compensation—with the exception of expenses incurred delivering those services.

Choose one of two options to activate your policy:

In addition, be assured that your decision to return to practice as a volunteer will have no impact on your extended reporting period, or tail, coverage with us, nor on your Tribute Plan award.

If you have additional questions, read this FAQ or call us at (800) 421-2368.

Healthcare and Medical Professional Liability Perspectives on Coronavirus

Bill Fleming, chief operating officer at The Doctors Company, provides the medical malpractice carrier perspective of COVID-19, including how the pandemic may change the future of healthcare and impact claims. Also featured are healthcare broking and legislative perspectives.
Listen to the podcast
Read the article

Premium Relief During the Pandemic

The Doctors Company will follow any federal or state orders regarding premium payments during the pandemic. In addition, we will adjust policy cancellation and premium installment due dates if your practice has been disrupted by COVID-19—to ensure there is no break in coverage if you are unable to make payments due to impacts of the emergency.

Call us at (800) 421-2368, press 1 for Member Services, then 1 again for Billing.

Make Fast, Easy Online Premium Payments

To help prevent interruptions in your coverage in the event of payment processing disruptions, enroll in AutoPAY. Sign up using one of these helpful links:

  1. I already have an online account: Enroll me.
  2. I don't yet have an online account: Set me up. Be sure to have the policy number found on your bill or renewal statement.

To enroll by phone, call (800) 421-2368 and press 1 for Member Services.

Immunity from Tort Actions

The Doctors Company has been advocating for broad immunity from tort actions for healthcare providers engaged in the care and treatment of COVID-19 patients. We and our allies asked the U.S. Department of Health and Human Services (HHS) to include immunity language that was much broader than the Secretary of HHS would support in the Declaration Under the Public Readiness and Emergency Preparedness Act for Medical Countermeasures Against COVID-19. The Declaration became effective as of February 4, 2020. It appears that the current political environment in Washington, DC, is such that there is little chance at the present time of getting the type of broad immunity we are seeking through our advocacy efforts. We were, however, able to secure limited immunity for volunteers responding to the COVID-19 crisis.

We worked to include the Good Samaritan Health Professionals Act in an emergency response bill related to COVID-19 that was recently enacted.

We are currently focusing our efforts at the state level on securing broad immunity that would apply liability protections to all healthcare providers responding to the current public health emergency.

We will continue to raise the issue of liability protections for all healthcare providers dealing with COVID-19 patients (or suspected COVID-19 patients) and to keep this issue at the forefront of policy options. As circumstances change in the days and weeks ahead, we will be ready to act quickly.

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During COVID-19, Doctor Donates Tribute Award to Medical School Alma Mater

Dr. Bond used his Tribute award to help medical students: "Medicine has been very good to me. I look at it as a chance to give back."


Contact Us

To reach our Claims and Patient Safety/Risk Management teams 24/7, call (800) 421-2368.