Managing Patient Refund Requests
Managing a patient’s request for a refund requires caution and a measured response.
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Patient Experience Surveys
Use our patient experience surveys to measure satisfaction and uncover areas of concern in your practice.
Feb 21, 2023
Risk Management Fundamentals for the Practice Manager
Our complimentary program is exclusive to all member practice managers, both clinical and nonclinical, who are new to the role or seek further education regarding the application of risk management and patient safety measures (or principles) in an office-based medical or dental practice.
Patient Safety in Dentistry Series
The articles in this three-part series provide strategies to help dental professionals enhance communication and documentation skills and manage adverse events in a practice setting.
Oversedation and Failure to Resuscitate in Dentistry
This case discussion covers risk management issues involving sedation and provides strategies to help practices keep patients safe.
Requests to Amend a Medical or Dental Record
Patients have the right to request amendments to their medical or dental records, but practitioners have the right to determine if the changes will be made.
Sep 01, 2023
Dental Case Studies
The case studies presented here provide insights into closed claim scenarios that can help dental professionals enhance their practices as they mitigate risks.
Dec 05, 2025
Hospital at Home: A New Model of Care for Acutely Ill Patients
Hospital at Home programs have the potential to reduce costs, improve outcomes, and expand access, especially for Medicaid and low socioeconomic status patients. However, savings must be balanced with the cost of investments.
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December 16, 2025, MedCentral
Saturated Fat Modification Clearly Matters in CVD Prevention, Per New Study
Daniel Cassavar, MD, MBA, FACC, Medical Director, The Doctors Company, suggests that physicians recommend and encourage patients to evaluate and reduce their saturated fat intake.
