Sep 01, 2023
Process Failures Lead to Patient Harm in Dentistry
We outline important strategies for documenting the clinical justification for any alternative treatment plan, obtaining informed consent, and providing follow-up care.

Professional Education
Preventing Diagnostic Error in Primary Care: Strategies for Advanced Practice Clinicians
Diagnostic errors occur often in primary care settings and can impact over 12 million outpatients annually. This is a top patient safety concern and a global burden among advanced practice clinicians (APCs). Significant patient harm can occur due to treatment delay, testing, or misdiagnosis. This course is an opportunity to promote awareness and visibility by identifying where these errors occur most often in the diagnostic process of care framework. Examples of some best practices for the diagnostic process involves a timely and accurate diagnosis, patient engagement, effective system processes, active follow up, and communication. The information in this course will focus heavily on prevention strategies related to the primary care setting.

Aug 30, 2021
Patient Relations: Anticipate and Address Challenging Situations
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company
A review of call data revealed that patient relations and patient terminations are the top reasons that members request help from our patient safety risk managers.
From The Doctor’s Advocate

Scott Ruthstrom
Scott Ruthstrom is COO of FDA Services in Tallahassee, Florida. He has served the insurance needs of Florida's dentists for 19 years.

Dec 19, 2023
Telehealth: Frequently Asked Questions
Sue Boisvert, BSN, MHSA, Senior Patient Safety Risk Manager, The Doctors Company
As the evolution of telehealth continues, we address questions asked by medical and dental practices.

Dec 15, 2021
Telephone Communication for Healthcare Providers: Safety Strategies
Nicole Franklin, MS, CPHRM, Patient Safety Risk Manager II, The Doctors Company
When casually or carelessly conducted, telephone communications can lead to diagnostic errors and misunderstandings that can culminate in professional malpractice claims

Mar 03, 2021
Continuing Education Courses That Make a Difference
Our complimentary on-demand continuing education courses provide strategies you can use to drive practice improvements.
From The Doctor’s Advocate

Nov 29, 2021
The Evolving Landscape of Diagnostic Errors—Challenges and Opportunities
David E. Newman-Toker, MD, PhD, Professor of Neurology, Ophthalmology, and Otolaryngology, and Director, Armstrong Institute Center for Diagnostic Excellence, Johns Hopkins University School of Medicine
Internationally recognized healthcare leader David E. Newman-Toker, MD, PhD, presents a compelling case example and shares key insights into transforming diagnostic accuracy.
From The Doctor’s Advocate

Informed Consent Sample Forms
Customize our informed consent sample forms to your practice and your patients.

Dec 01, 2022
The Patient Safety Risks of Burnout—and the Path to Professional Fulfillment
Christine Sinsky, MD, Vice President, Professional Satisfaction, American Medical Association
While burnout manifests in individuals, it originates in systems. Guest author Christine Sinsky, MD, highlights resources that can help clinicians improve practice efficiencies and ease administrative burdens.
From The Doctor’s Advocate