Oct 13, 2020
Otolaryngology: Reduce Risk When Performing Diagnostic Imaging Services
Sue Boisvert, BSN, MHSA, Patient Safety Risk Manager II
Adding point-of-care imaging to an otolaryngology practice is convenient for patients and a source of revenue for the practice. It also comes with responsibility and potential risk.

OB Patient Safety Credit Program
We are proud to offer the OB Patient Safety Credit Program, our voluntary program that is open to all qualifying member obstetricians, family practitioners providing obstetrical care, and certified nurse midwives (CNMs) who are actively involved in deliveries.

Mar 26, 2018
Foundation Grant Improves Hospitalist Communication
A Foundation grant helped Mount Sinai Hospital in New York develop training modules to help physicians improve communication skills.
From The Doctor’s Advocate

Dec 15, 2021
Telephone Communication for Healthcare Providers: Safety Strategies
Nicole Franklin, MS, CPHRM, Patient Safety Risk Manager II, The Doctors Company
When casually or carelessly conducted, telephone communications can lead to diagnostic errors and misunderstandings that can culminate in professional malpractice claims

Feb 23, 2022
Cultural Diversity in Healthcare Poses Risks During COVID-19
Susan Shepard, MSN, RN, Senior Director, Patient Safety and Risk Management Education, The Doctors Company
In light of the pandemic, providers and healthcare systems must respond to factors that make racial and ethnic minority groups more vulnerable to getting sick and dying.

Oct 25, 2021
Flu or COVID-19? Convergence of Two Viruses Creates Risk of Diagnostic Errors
Susan Shepard, MSN, CPHRM, Senior Director, Patient Safety and Risk Management Education, The Doctors Company
Understanding the differences between the flu and COVID-19 will help to prevent misdiagnosis or delayed diagnosis of either disease.

Aug 30, 2021
Patient Relations: Anticipate and Address Challenging Situations
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company
A review of call data revealed that patient relations and patient terminations are the top reasons that members request help from our patient safety risk managers.
From The Doctor’s Advocate

Jan 24, 2020
A New Generation of Physicians Matures into Patient Safety Leadership
Kerin Torpey Bashaw, MPH, RN, Senior Vice President, Department of Patient Safety and Risk Management, The Doctors Company
Now in its tenth year, the Academy for Emerging Leaders in Patient Safety offers a multiday immersive patient safety learning experience for healthcare professionals—all of whom make a commitment to complete at least one project to improve patient safety in the field.

Sep 27, 2018
Advocates for the Medical Profession in a Time of Upheaval
Richard E. Anderson, MD, FACP, Chairman and CEO
In a period of unprecedented change, those who provide care need a strong advocate. Post as a political advocacy article on the Advocacy page.
From The Doctor’s Advocate

Professional Education
Prevention of Dental Errors for Dental Practices
Few dental errors are attributed to faulty judgment. More commonly, they are attributed to system failures inherent in healthcare delivery. By drawing on our professional liability closed claims data, we have identified common performance and diagnostic errors: wrong-site surgery, improper performance of dental procedure, wrong or unnecessary treatment or procedure, retention of foreign body during treatment, and diagnosis related. We analyzed loss prevention measures in tandem with the elements necessary to conduct a credible and thorough root cause analysis (RCA) to reduce system failures, respond to sentinel events, prevent dental errors, and improve patient safety. The purpose of this continuing dental education activity is to provide dentists with the most current information regarding the prevention of common performance and diagnostic errors. The course covers: • Identification of the most common quality-of-care violations. • Illustrative case studies detailing prevalent diagnostic and performance errors. • The necessary elements of an RCA. • Safety systems in healthcare organizations. • Risk management measures designed to prevent dental errors and increase patient safety.