Apr 29, 2020
The Faintest Ink: Documentation to Defend Quality Patient Care
Carol Murray, RHIA, CPHRM, Senior Patient Safety Risk Manager
Complete and timely documentation of the medical record not only enhances patient care, but it also serves to strengthen your credibility if you are called upon to defend that care.

Nov 19, 2021
Documentation and Scope of Practice Issues in Dentistry
We analyze a case resulting in patient injuries and provide strategies that address documentation and staff protocols.

Nov 19, 2021
Poor Response to Patient Concerns Contributes to Dental Claim
We offer actionable strategies that can help dental professionals enhance communication and documentation skills.

Nov 19, 2021
Process Failures Lead to Patient Harm in Dentistry
We outline important strategies for documenting the clinical justification for any alternative treatment plan, obtaining informed consent, and providing follow-up care.

Dec 23, 2020
Orthopedics Case Study: The Danger of EHR Templates
Robin L. Wessels, MBA, RN, Assistant Vice President, Department of Patient Safety and Risk Management, The Doctors Company
This example of an orthopedic claim involving accurate medical record documentation illustrates the importance of exercising caution when using EHR templates.

Jan 10, 2022
Management of Treatment Complications in Dentistry
When treatment complications occur, it is often how the situation is handled that determines the outcome for both the patient and the healthcare provider. These strategies can help dental professionals enhance safety and mitigate risk.

Jun 15, 2020
The Defensible Medical Record
Richard F. Cahill, JD, Vice President and Associate General Counsel
Medical records play a pivotal role in the delivery of healthcare and serve a critical function in routine clinical operations.

Apr 16, 2020
Shoulder Dystocia Documentation: Implementing a Protocol
Pamela Willis, BSN, JD, Patient Safety Risk Manager II
Shoulder dystocia claims have traditionally been among the most problematic to defend.