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Cultural Diversity in Healthcare: Strategies for Culturally Appropriate Patient Care
A practitioner’s ability to understand and interact effectively with people from other cultures is critically important to helping to achieve health equity for all patients.

Handling Requests for Refunds in a Healthcare Office Practice
Managing a patient’s request for a refund requires caution and a measured response. Refund requests are not only one of the most common patient concerns, but they are also one of the most complex because payer plans, state laws, and professional licensing boards may involve different rules and guidelines.

Reduce the Risk of Wrong-Site and Wrong-Tooth Dental Procedures
Wrong-site procedures are a common problem in dentistry. A wrong tooth extraction can be prevented with the use of proper protocols, including confirmed communication with referring dentists and documentation of verbal discussions with patients.

Take Action: How Clinicians Can Advocate for Medical Liability Reform
You, as clinicians, have a frontline perspective that elected officials value to educate them to make informed decisions on policy. Here are helpful tips about the process and how to approach interactions with legislators and policymakers.

Patient Safety Strategies for Gastroenterologists
Gastroenterologists can reduce potential liability with strategies that include conducting a thorough preprocedure patient evaluation and matching the facility and setting to the patient.

Medical Emergencies in the Dental Setting
We present a compelling case example and outline risk management strategies that can help practices prepare for medical emergencies.

Otolaryngology: Reduce Risk When Performing Diagnostic Imaging Services
Adding point-of-care imaging to an otolaryngology practice is convenient for patients and a source of revenue for the practice. It also comes with responsibility and potential risk.

Mar 04, 2024
Proactively Manage Patient Expectations With a Conditions of Treatment Agreement
Debra Kane Hill, MBA, RN, Senior Patient Safety Risk Manager, and Richard F. Cahill, JD, Vice President and Associate General Counsel, The Doctors Company
Protect your practice with a plan to proactively manage challenging patient behaviors.
From The Doctor’s Advocate

Dec 09, 2022
Training Shortages Post-Roe: Medical Careers, Accreditation, and Patient Safety at Risk
The short-term disruptions faced by many medical professionals in the wake of the Dobbs decision, which overturned Roe v. Wade, have partially obscured a looming crisis in access to training.

Healthcare Staffing Shortages: Decrease Practice Risks
Ongoing staffing shortages negatively influence the quality and depth of many primary and support roles throughout the healthcare workforce. The scarcity of employees has also contributed to elevated levels of stress and burnout.