Handling Requests for Refunds in a Healthcare Office Practice
Managing a patient’s request for a refund requires caution and a measured response. Refund requests are not only one of the most common patient concerns, but they are also one of the most complex because payer plans, state laws, and professional licensing boards may involve different rules and guidelines.
Search
Medical and Dental Record Retention
Retaining well-maintained patient records helps medical and dental professionals ensure continuity of care; protect against any future professional liability claims, licensing board complaints, and peer review inquiries; and can assist when responding to investigations by governmental compliance agencies and billing audits.
The Doctors Company Announces Sale of Medical Advantage Subsidiary
The Doctors Company, part of TDC Group, today announced that it has sold its Medical Advantage subsidiary to Aledade, the nation’s largest network of physician-led value-based care.
Dec 02, 2024
Want to Retain Practitioners and Improve Patient Safety? Align Practice Culture
Healthcare systems that foster cultural alignment can better retain practitioners, control costs, and improve patient safety.
From
The Doctor’s Advocate
Physician Assistants Can Reduce Risks Through Teamwork: 5 Strategies
While delivering high-quality care, PAs can increase patient safety and mitigate liability risks by committing to teamwork. We can use structured communication tools and escalate when necessary. We can also seek and offer mentorship to foster career-long development.
Community Oncology Alliance Selects The Doctors Company as Exclusive Medical Malpractice Insurance Partner
The Community Oncology Alliance (COA) has chosen The Doctors Company, part of TDC Group, as the exclusively endorsed medical malpractice insurer for its members.
Cognitive Assessments in Primary Care: Preparation and Tools May Mitigate Diagnosis Risks
As practices care for the increase in older patients and take advantage of the CMS billing rules, successfully integrating cognitive evaluations into a practice’s workflow without magnifying liability risks takes some preparation.
July 10, 2025, Inside Medical Liability
MPL Case: Inadequate Informed Consent and Documentation Creates Challenges in Dentistry
Dental malpractice claims are often not merely the result of individual oversights but reflect broader systemic issues, such as lapses in infection control, documentation, and patient assessment protocols. Establishing and maintaining strong practice processes for patient communication, informed consent, and documentation can help improve patient safety and protect the practice from liability.
Continuing Education Insight
For healthcare professionals, keeping up with the changes and advances in your field is a lifelong challenge. The Doctors Company offers continuing education courses for providers, dentists, nurses, practice managers, advanced practice clinicians, and other staff across a broad range of subjects.
Telephone Communication for Healthcare Providers: Safety Strategies
When casually or carelessly conducted, telephone communications can lead to diagnostic errors and misunderstandings that can culminate in professional malpractice claims
