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Video Oct 12, 2022
What Not to Do: Telehealth Lessons Learned (Clinical Considerations)
In this video, created in partnership with Candello, experts discuss what to consider when deciding to use virtual visits, how to handle triage in virtual care, how to ensure accurate diagnoses with telehealth, strategies for providing quality patient care during a virtual visit, developing good web-side manner, and when to convert a virtual visit into an in-person visit.

December 01, 2022, Healthcare Risk Management
Improve Documentation for Compliance, Med/Mal Defense
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, discusses the critical role of good documentation in enhancing continuity of care to achieve optimum clinical outcomes, improving communication between and among providers within the practice as well as independent referral sources, and better enabling patients to understand their medical status.

About The Doctors Company
As the nation’s largest physician-owned medical malpractice insurer, The Doctors Company has always been guided by our mission: To advance, protect, and reward the practice of good medicine.

Handling Requests for Refunds in a Healthcare Office Practice
Managing a patient’s request for a refund requires caution and a measured response. Refund requests are not only one of the most common patient concerns, but they are also one of the most complex because payer plans, state laws, and professional licensing boards may involve different rules and guidelines.

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