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Managing Patient Refund Requests
Managing a patient’s request for a refund requires caution and a measured response.

Dec 05, 2025
As Wearables Improve, They Can Boost Patient Engagement and Lower Risks
Daniel Kent Cassavar, MD, MBA, FACC, Medical Director, The Doctors Company and TDC Group
More and more patients are tracking their biometrics through a wearable device. Practitioners who embrace and direct this interest can reap rewards in patient engagement and safety.
From The Doctor’s Advocate

Top Seven Tips for Telehealth
Although telehealth demand has declined since the peak of the pandemic, it continues to be an integral part of healthcare delivery. These top recommendations can help minimize risks for practices that provide care via telemedicine.

Patient Safety in Dentistry Series
The articles in this three-part series provide strategies to help dental professionals enhance communication and documentation skills and manage adverse events in a practice setting.

Mar 04, 2024
Proactively Manage Patient Expectations With a Conditions of Treatment Agreement
Debra Kane Hill, MBA, RN, Senior Patient Safety Risk Manager, and Richard F. Cahill, JD, Vice President and Associate General Counsel, The Doctors Company
Protect your practice with a plan to proactively manage challenging patient behaviors.
From The Doctor’s Advocate

Jun 18, 2024
Telehealth Visits: Strategies for Minimizing Patient Distraction
Sue Boisvert, BSN, MHSA, Senior Patient Safety Risk Manager, The Doctors Company
Patients who are distracted during telehealth visits can affect a practitioner’s ability to establish rapport and provide safe, effective treatment.
From The Doctor’s Advocate

Sep 05, 2025
Patient Safety INSIGHT Services Shine a Light on Risks and Trends Others Can’t See
The Doctors Company is continually working to identify potential sources of risk and enhance patient safety. Our Patient Safety INSIGHT Services take a data-driven, collaborative approach to help you reduce adverse events while increasing patient safety and satisfaction.
From The Doctor’s Advocate

Telephone Communication for Healthcare Providers
When casually or carelessly conducted, telephone communications can lead to diagnostic errors and misunderstandings that can culminate in professional malpractice claims.

Culturally Appropriate Care Strategies
A practitioner’s ability to understand and interact effectively with people from other cultures is critically important to helping to achieve health equity for all patients.

Dec 13, 2022
Risks of Delayed Care Post-Roe
Rapid changes in hospital protocols have at times amplified confusion over what is legally allowed when responding to ectopic pregnancy, miscarriage, or other obstetric complications.