Patient Experience Surveys
								
									
Use our patient experience surveys to measure satisfaction and uncover areas of concern in your practice.						
Search
									
									
														Professional Education
														
														Safe Opioid Prescribing for Physicians and Dentists: Florida Edition
															
															This enduring program meets current Florida-specific controlled substance requirements. Opioids play an important role in pain management—both in the acute and the chronic setting, but a variety of causes have contributed to an opioid-related epidemic leading to addiction and death. There has also been substantial misuse of opioids by prescription and by diversion. With the spotlight on the epidemic guidelines, regulations, studies, and solutions are emerging, including recommendations from the Centers for Disease Control and Prevention (CDC) that can address the epidemic and allow for effective and appropriate use of these drugs.
								
						
									
									
														Management of Treatment Complications in Dentistry
								
									
When treatment complications occur, it is often how the situation is handled that determines the outcome for both the patient and the healthcare provider. These strategies can help dental professionals enhance safety and mitigate risk.  
						
									
									
											Nov 27, 2023
										
														Foundation Announces 2023 Grant Recipients
								
									
The Doctors Company Foundation has awarded grants to new projects that include suicide prevention, diagnostic excellence, and pediatric emergency care access.									
									
										From
										
											The Doctor’s Advocate
										
									
						
									
									
														Handling Requests for Refunds in a Healthcare Office Practice
								
									
Managing a patient’s request for a refund requires caution and a measured response. Refund requests are not only one of the most common patient concerns, but they are also one of the most complex because payer plans, state laws, and professional licensing boards may involve different rules and guidelines.						
									
									
											Jun 05, 2023
										
														Malpractice Lawsuits and COVID-19: Top Allegations and Protections for Healthcare Professionals
								
										
										
									
Malpractice claims related to the pandemic’s early days are now reaching courts. What types of claims related to COVID-19 will we see? And will the qualified immunities enacted to protect healthcare professionals withstand challenges?									
									
										From
										
											The Doctor’s Advocate
										
									
						
									
									
											Feb 21, 2023
										
														Risk Management Fundamentals for the Practice Manager
								
									
Our complimentary program is exclusive to all member practice managers, both clinical and nonclinical, who are new to the role or seek further education regarding the application of risk management and patient safety measures (or principles) in an office-based medical or dental practice.						
									
										
                                            July 10, 2025, Inside Medical Liability
										
									
												MPL Case: Inadequate Informed Consent and Documentation Creates Challenges in Dentistry
								
									
Dental malpractice claims are often not merely the result of individual oversights but reflect broader systemic issues, such as lapses in infection control, documentation, and patient assessment protocols. Establishing and maintaining strong practice processes for patient communication, informed consent, and documentation can help improve patient safety and protect the practice from liability.						
									
									
														Documentation and Scope of Practice Issues in Dentistry
								
									
We analyze a case resulting in patient injuries and provide strategies that address documentation and staff protocols.						
									
									
														Patient Safety in Dentistry Series
								
									
The articles in this three-part series provide strategies to help dental professionals enhance communication and documentation skills and manage adverse events in a practice setting.