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Best Imaginable Service for Our Members
Providing superior service is more than a best practice for us, it’s at the core of who we are. And according to the exceptional rankings we’ve received across multiple categories of support in our Member Experience Survey, our members agree.

The Doctors Company Awarded a Great Place to Work Certification™
The Doctors Company, the nation’s largest physician-owned medical malpractice insurer, is pleased to announce the company is Certified™ as a Great Place to Work® in 2023. This is the second time the company has received this prestigious designation.

Jun 05, 2023
Cultural Diversity in Healthcare: Strategies for Culturally Appropriate Patient Care
Sue Boisvert, BSN, MHSA, Senior Patient Safety Risk Manager, The Doctors Company
A practitioner’s ability to understand and interact effectively with people from other cultures is critically important to helping to achieve health equity for all patients.

Dec 05, 2023
Using Artificial Intelligence to Improve Radiology Workflow
Julie Song, MPH, CPHQ, Patient Safety Risk Manager II, The Doctors Company
Although artificial intelligence has the potential to enhance workflow improvements in radiology, its applications may also have downstream consequences that are not yet fully realized.

Mar 07, 2025
Early Wins in Integrating AI Into a Healthcare System
Meg Burke Dingae, MHSA, Chief Digital Officer, Montage Health
A healthcare system finds success in implementing AI tools for practitioner keyboard liberation and patient care gap closure.
From The Doctor’s Advocate

Sep 01, 2023
Process Failures Lead to Patient Harm in Dentistry
We outline important strategies for documenting the clinical justification for any alternative treatment plan, obtaining informed consent, and providing follow-up care.

Oct 26, 2023
Documentation Can Prevent Litigation: Patient Safety Impact Story
Our Patient Safety INSIGHT Services and extensive library of resources and tools take a data-driven approach to help you reduce adverse events while increasing patient safety and satisfaction. Here is one story of how our Patient Safety/Risk Management team reduced risk in a member practice.

Aug 06, 2021
The Malpractice Experience of Neurosurgeons 2014–2019: Patient Selection and Communication May Mitigate Risk of Claims (Abstract)
Jacqueline Ross, RN, PhD, Coding Director, Department of Patient Safety and Risk Management
The Doctors Company conducted an analysis of medical malpractice claims against neurosurgeons that closed between the years of 2014 and 2019. This evaluation included 302 claims and lawsuits, and examined allegations, diagnoses, procedures, and contributing factors, as well as indemnities and expenses paid. The claims experience of neurosurgeon members of The Doctors Company was then benchmarked against a national sample of other neurosurgeons.

October 10, 2022, ASGE
Exploring the Malpractice Claims Experience in the Ambulatory Endoscopic Units: Closed Claims, 2010-2020
The Doctors Company conducted an analysis of malpractice claims to better appreciate what motivates patients and their families to pursue claims and to gain a broader overview of system failures and processes that result in patient harm.

Apr 25, 2023
Nonadherent and Noncompliant Patients: Overcoming Barriers
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company
Nonadherent or noncompliant patient conduct (whether intentional or inadvertent) can adversely affect clinical outcomes, undermine the practitioner-patient relationship, and disrupt the operation of practice.