May 22, 2023
Laboratory and Diagnostic Test Tracking in Ambulatory Practice
Managing patient test results in ambulatory practices can pose a significant challenge. Establishing a standardized workflow to track results is a successful strategy for avoiding missed or delayed diagnosis that can lead to patient injury.
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Feb 24, 2025
Addressing Challenging Situations in a Dental Setting
This patient safety and risk management guide offers expert insights and strategies to help you address common challenges in the dental setting.
Dec 23, 2020
Podiatry: Lessons from Malpractice Claims
We analyzed 162 podiatric claims to identify top allegations and factors contributing to patient injury.
Aug 11, 2023
Physical Medicine and Rehabilitation Malpractice Claims: Lessons Learned
We analyzed closed physical medicine and rehabilitation claims to better understand what motivates allegations of injury.
Mike Grady
Mike Grady is founder and principal of Grady Professional Services in West Palm Beach, Florida. He specializes in medical malpractice insurance for individual and group practices.
December 19, 2023, PSQH
Patient Safety Predictions for 2024
Robert E. White Jr., President, and Laura Kline, MBA, CPCU, Senior Vice President of Business Development, The Doctors Company, part of TDC Group, offer their predictions for what will happen in patient safety and healthcare quality in 2024.
Jul 28, 2023
Quick Check: Dissatisfied Patient Management
Our Quick Check tool can help you improve how your practice identifies and manages dissatisfied patients.
Professional Education
Missed Medical History Leads to Adverse Outcome (Claims Corner)
The Doctors Company has identified patient assessment issues and communication failure between providers as key contributors to malpractice claims. This dental case study describes how inadequate patient history taking and poor communication can lead to an adverse patient outcome. The lessons learned in this course are applicable to all healthcare professionals.
Video Oct 12, 2022
What Not to Do: Telehealth Lessons Learned (Managing the Unexpected)
This video, created in partnership with Candello, explores the ways virtual visits can go sideways, strategies to handle those situations (including rescheduling the visit, converting the visit to in-person, and problem-solving during the visit), how to create a backup plan to handle technology issues, what to look for in patient behaviors and environment to evaluate the patient’s safety, and managing patient expectations with virtual care.
OB Patient Safety Credit Program: Frequently Asked Questions
Our voluntary program is open to all qualifying member obstetricians, family practitioners providing obstetrical care, and certified nurse midwives (CNMs) who are actively involved in deliveries.