Agent Credentialing FAQs

These are some of the common questions that agents ask during the credentialing process. We strive to make the process as easy and efficient as possible. Please review the questions and answers below. If you still have a question, email memberservices@thedoctors.com or call (800) 421-2368, select Option 1 for Member Services and Option 2 for Certificates.

Any portal-related request can be handled by Agency Support. Please call (800) 421-2368, extension 1391, or email agencysupport@thedoctors.com.

Credentialing requests can be sent to memberservices@thedoctors.com or faxed to (707) 265-3466.  Claims History reports can be generated on-demand via the Agent/Broker Portal.

Please submit your credentialing request to memberservices@thedoctors.com or by fax to (707) 265-3466. If the request needs to be expedited, call (800) 421-2368, select Option 1 for Member Services and Option 2 for Certificates. A representative will be able to supply you with the requested documents while the portal issue is being investigated. Also, please contact Agency Support to report the portal difficulties.

For all states except New York, please submit your request to memberservices@thedoctors.com or fax to (707) 265-3466. You will need to include the full name and address of the location you would like added as the Certificate Holder. For New York, The Doctors Company cannot generate Certificate Holders. You will need to check your internal processes and likely provide a manual Accord form.

When the member you request the Loss Run report for is no longer in an active status, we no longer consider you an active Broker of Record for that member. Per our security guidelines, we must send the report directly to the member. Please fill out the Consent to Release Form and provide the member’s direct contact information to send the report.

Per our security guidelines, if you are not listed as the current Broker of Record on the policy, we cannot supply you with the report. A signed and dated release is required. Please fill out the Consent to Release Form The member’s direct contact information must be included on the release to send the report.

Per our security guidelines, the credentialing report can only be sent to the member directly. We need their direct contact information to send the report. Make sure their contact information is listed on the release.

The Group Administrator, CEO, or owner of the group’s signature will be needed. We can then submit the report directly back to them for review.

Yes, we can provide a Loss Run report in either PDF or Excel format.

With Underwriter approval, we can provide a Detailed Loss Run report.

Please call (800) 421-2368, select Option 1 for Member Services and Option 2 for Certificates. A representative will be able to locate your request and expedite if needed.

Unfortunately, a Claims History is not available for an employee or a locum tenens, as we do not hold separate records relating to coverage or claims for an insured who shares limits with a member. Instead, we can provide an Employee or Locum Tenens Coverage Letter.

No, you will no longer have access to policies or members that are not in an active status.

Please submit medical board credentialing requests to memberservices@thedoctors.com or fax to (707) 265-3466 for processing.

Please submit your TDC Specialty credentialing requests to credentialing@tdcspecialty.com.

Please submit your HRA/HIC credentialing requests to HICClaimHistory@tdchra.com.

 

Have Other Credentialing Questions?

We provide answers to FAQs for all roles that request credentialing reports.