Telehealth

Nov 17, 2022
Telemedicine and Patient Care Access: Challenges in the Post-Roe Landscape
Telemedicine offers the potential both to bridge geographic gaps and to increase access to in-clinic appointments for pregnant patients. However, varying state laws and patient disparities continue to provide challenges for physicians.

Video Oct 12, 2022
What Not to Do: Telehealth Lessons Learned (Technical Considerations)
In this video, created in partnership with Candello, experts address picking and setting up a virtual care system, conducting privacy and security audits, integrating the care system with the EHR, camera and microphone choices, preparing patients for virtual visits, and how to troubleshoot technology issues during telehealth calls.

Video Oct 12, 2022
What Not to Do: Telehealth Lessons Learned (Legal Considerations)
This video, created in partnership with Candello, explores how the legal landscape for telehealth is changing nearly daily, making it vital for clinicians to stay up to date on the rules and regulations. Experts discuss the rules for practicing across state lines, considerations for prescribing medications over telehealth, guidelines for choosing virtual care for different health conditions or circumstances, ensuring informed consent, and documenting virtual care for third-party payers.

Video Oct 12, 2022
What Not to Do: Telehealth Lessons Learned (Equity Considerations)
In this video, created in partnership with Candello, experts discuss how to anticipate and address barriers to telehealth access for patients, including varying levels of digital literacy and access to appropriate technology and adequate internet speeds.

Video Oct 12, 2022
What Not to Do: Telehealth Lessons Learned (Managing the Unexpected)
This video, created in partnership with Candello, explores the ways virtual visits can go sideways, strategies to handle those situations (including rescheduling the visit, converting the visit to in-person, and problem-solving during the visit), how to create a backup plan to handle technology issues, what to look for in patient behaviors and environment to evaluate the patient’s safety, and managing patient expectations with virtual care.

Video Oct 12, 2022
What Not to Do: Telehealth Lessons Learned (Clinical Considerations)
In this video, created in partnership with Candello, experts discuss what to consider when deciding to use virtual visits, how to handle triage in virtual care, how to ensure accurate diagnoses with telehealth, strategies for providing quality patient care during a virtual visit, developing good web-side manner, and when to convert a virtual visit into an in-person visit.

Video Oct 05, 2022
Improving Clinical Care Through the Application of Digital Technologies
Dr. Aaron Neinstein, Vice President, Digital Health, University of California, San Francisco (UCSF) Health, explains how strategic uses of digital technologies enable care model innovations that expand access for patients, relieve administrative burdens, and enable clinicians to practice to the tops of their licenses.

Jun 17, 2022
As Telemedicine Best Practices Emerge, Assess Your Practice
David L. Feldman, MD, MBA, FACS, Chief Medical Officer, The Doctors Company and TDC Group; Senior Vice President, Healthcare Risk Advisors
Healthcare leaders have discovered that remote care reveals some unexpected advantages.
From The Doctor’s Advocate

Video Apr 15, 2022
The Role of Telehealth and Digital Medicine in the Next Decade
Paul MacLellan, President of Medical Advantage, part of TDC Group, explains how telehealth and digital medicine will change in the next 10 years.

Apr 04, 2022
Strategies for Effective Patient-Assisted Telehealth Assessments
Sue Boisvert, BSN, MHSA, Senior Patient Safety Risk Manager, The Doctors Company
Physicians who practice telemedicine must consider the components needed to complete an effective remote assessment and plan ahead based on their specialty area and the patient’s presenting complaint.

Mar 31, 2022
Interoperable Telehealth: Patient Safety Considerations
Sue Boisvert, BSN, MHSA, Senior Patient Safety Risk Manager, The Doctors Company
As efforts to connect patients and providers through telehealth continue, new delivery challenges have become apparent.

Mar 15, 2022
Dermatology: Patient Safety Strategies for Telehealth
Susan Shepard, MSN, CPHRM, Senior Director, Patient Safety and Risk Management Education, The Doctors Company
Many types of dermatologic conditions lend themselves to remote examination for diagnosis and management. These teledermatology strategies can help you reduce risks and keep your patients safe.

Mar 01, 2022
Nine Tips for Telehealth Clinical Documentation
Sue Boisvert, BSN, MHSA, Patient Safety Risk Manager, The Doctors Company
Patient safety expert Sue Boisvert offers strategies to help providers address the unique documentation requirements created by telehealth care.
From The Doctor’s Advocate

Sep 07, 2021
Interstate Licensure for Telehealth Can Fuel Practice Growth
Chad Anguilm, Vice President, In-Practice Technology, Medical Advantage, David L. Feldman, MD, MBA, FACS, Chief Medical Officer, The Doctors Company and TDC Group, and Remi Stone, JD, Regional Director, Government Relations, The Doctors Company
Licensing restrictions have been eased to facilitate care during the COVID-19 pandemic, and the new normal of greater state-to-state cooperation for access to care may persist after the pandemic. Understanding the many restrictions that still apply, however, can help you reduce risk.

Aug 30, 2021
Telehealth: Frequently Asked Questions
Sue Boisvert, BSN, MHSA, Patient Safety Risk Manager II, The Doctors Company
As the evolution of telehealth continues, we address questions asked by medical and dental practices.

Aug 05, 2021
Top Seven Tips for Telehealth
David L. Feldman, MD, MBA, FACS, Chief Medical Officer, The Doctors Company and TDC Group
Now that practitioners and patients are more comfortable with and able to resume in-person visits, virtual visits have declined—although not to the same level as prior to the pandemic. Many believe there will continue to be a desire on the part of patients and practitioners to use telemedicine for healthcare delivery going forward.

Video Jun 25, 2021
The Importance of Telehealth Documentation
Sue Boisvert, Patient Safety Risk Manager for The Doctors Company, discusses the importance of telehealth documentation, location, and informed consent.

Jun 09, 2021
Telehealth Tune-Up: Preparing for Care After COVID-19
Sue Boisvert, BSN, MHSA, Patient Safety Risk Manager II, The Doctors Company
The pandemic prompted many practices to add telehealth services overnight. If your practice did, now is a good time to review the components of that implementation with these strategies for evaluating five key elements.
From The Doctor’s Advocate

Professional Education
Telehealth: Review Your Service Components
Many practices implemented telehealth overnight in response to pandemic restrictions on elective care. Practices already using telehealth saw huge increases in volume. This program presents a roadmap for practices to evaluate their telehealth implementation using the best practice tips identified herein and their own lessons learned.
0.8 credit

Video Apr 02, 2021
What Strategies Can Help Physicians Reduce Risk When Using Remote Patient Monitoring?
Chad Anguilm, vice president of In-practice Technology Services for Medical Advantage, part of the TDC Group of Companies, answers how physicians can reduce risk when using remote patient monitoring.

Mar 29, 2021
Medical Practice Changes Made During COVID-19 Pandemic Are Here to Stay
David L. Feldman, MD, MBA, FACS, Chief Medical Officer, The Doctors Company, and for the TDC Group of Companies
In sharing their views on what the practice of medicine will look like post-pandemic, a majority of doctors say they will increase their use of personal protective equipment (PPE) and their use of telehealth technology.

Video Mar 29, 2021
How Can Remote Patient Monitoring Create a Potential Malpractice Risk?
Chad Anguilm, vice president of In-practice Technology Services for Medical Advantage, part of the TDC Group of Companies, explores the potential risk involved in using remote patient monitoring.

Feb 23, 2021
Telehealth from the Field: Case Study Involving Remote Monitoring Problems
Sue Boisvert, BSN, MHSA, Patient Safety Risk Manager II, The Doctors Company, and Chad Anguilm, MBA, Vice President, In-Practice Technology Services, Medical Advantage, Part of the TDC Group of Companies
Although remote monitoring technologies offer many benefits, they also present potential malpractice risks. Lessons from this case study highlight the importance of careful planning and preparation when incorporating technologies into patient care services.

Video Jan 08, 2021
The Increased Use of Telehealth During the Pandemic
David L. Feldman, MD, MBA, FACS, chief medical officer of The Doctors Company and the TDC Group of companies, joins Katy Schuler, MSc, Marketing Manager for CRICO Strategies, to discuss the future of telehealth and potential liability risks.

Jan 06, 2021
Telehealth’s Newest Safety Risk: Distracted Patients
Sue Boisvert, BSN, MHSA, Patient Safety Risk Manager II, The Doctors Company
The rapid implementation of telehealth services has raised new challenges for physicians—including risks created by patients who are distracted during telehealth visits.

Video Oct 19, 2020
What Are the Key Telehealth Risks Facing Physicians?
David L. Feldman, MD, MBA, FACS, chief medical officer of The Doctors Company and the TDC Group of Companies, shares insights on the key telehealth risks facing physicians today, and how to mitigate those risks.

Video Oct 19, 2020
Is There a Role for Telehealth in Plastic Surgery?
David L. Feldman, MD, MBA, FACS, chief medical officer of The Doctors Company and the TDC Group of Companies, explores the role of telehealth in plastic surgery.

Professional Education
Telemedicine to Telehealth: Trends and Emerging Risks
This course explores challenges and risks such as privacy and security, licensure, and technology concerns that might instigate a malpractice claim. The risks overlay the inherent challenge of replicating the interaction of a traditional, in-person encounter between a provider and a patient, without compromising the standard of care. It also provides resources for clinicians and practice managers to consider when making decisions about deploying telehealth services or to improve existing services.
1.3 credits

Sep 02, 2020
Remote Patient Monitoring
Sue Boisvert, BSN, MHSA, Patient Safety Risk Manager II
The adoption of telehealth strategies has soared, including the use of remote devices that collect data and send it to the patient’s doctor in real time. Although remote monitoring has advantages for both providers and patients, it entails cyber liability risks.

Aug 17, 2020
What Lessons Did We Learn from COVID-19
David L. Feldman, MD, MBA, FACS, Chief Medical Officer, The Doctors Company Group, and Laura Kline, CPCU, MBA, Senior Vice President, Business Development, The Doctors Company
Each year, The Doctors Company assembles healthcare leaders to discuss the most pressing issues affecting physicians, practices, and systems across the spectrum of care. The 2020 Executive Advisory Board meeting gathered top healthcare executives for a virtual discussion of shared pandemic experiences and lessons learned that can help healthcare organizations navigate through COVID-19 and beyond.

Aug 04, 2020
Your Patient Is Logging On Now: The Risks and Benefits of Telehealth in the Future of Healthcare
Due to COVID-19, sweeping benefits from telehealth are still emerging—and so are its risks. Reduced infection risk and increased access to care are possible with recognition that telemedicine is not a panacea: Telemedicine is a helpful adjunct to in-person care, when supported by best known practices.

Video Jul 27, 2018
The Stress Paradigm: Distracting Devices and Patient-Centered Care
The health environment has been invaded by not only medical technology, but by individuals who become too connected to their own devices. Steven Weintraub, MD, interviews Peter J. Papadakos, MD, FCCM, FAARC, on distracting devices and how they contribute to physician stress.

Video Jul 27, 2018
Addiction Indicators: Distracting Devices and Patient-Centered Care
The health environment has been invaded by not only medical technology, but by individuals who become too connected to their own devices. Steven Weintraub, MD, interviews Peter J. Papadakos, MD, FCCM, FAARC, about the potential for a physician to be perceived as addicted to a personal electronic device.

Video Jul 27, 2018
Malpractice Repercussions: Distracting Devices and Patient-Centered Care
The health environment has been invaded by not only medical technology, but by individuals who become too connected to their own devices. Steven Weintraub, MD, interviews Peter J. Papadakos, MD, FCCM, FAARC, about distracting devices in the context of patient-centered care and the malpractice repercussions that occur when practitioners appear to be distracted.

Jun 12, 2018
Digital Medicine and the Future of Healthcare
The digitization of medicine is transforming the entire healthcare system—new technologies like mobile apps and wearables bring both benefits and risks, patient access to healthcare is evolving, EHRs have created new patient safety risks, and artificial intelligence is evolving to play a role in future patient care.

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