Quick Check: Dissatisfied Patient Management

Using our Quick Check tool can help you improve how your practice identifies and manages dissatisfied patients.

The checklist addresses the following areas: implementing practice policies and procedures, intervening with dissatisfied patients (in person, by telephone, and through online and social media platforms), preventing patient dissatisfaction, and addressing patients who want to terminate their relationship with the practice.

The tool also provides a resource list and contact details for additional guidance.


The guidelines suggested here are not rules, do not constitute legal advice, and do not ensure a successful outcome. The ultimate decision regarding the appropriateness of any treatment must be made by each healthcare provider considering the circumstances of the individual situation and in accordance with the laws of the jurisdiction in which the care is rendered.

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