It is essential that you notify The Doctors Company immediately if any incident occurs that may lead to action against you. The more familiar you are with the following information and guidelines, the better able we will be to provide you with expert claim handling.
What Should You Report to The Doctors Company?
What Types of Incidents Lead to Claims and Should Be Reported to The Doctors Company?
Report any incident related to diagnosis or treatment that could be construed as a contributory factor to:
How to Report an Incident to The Doctors Company:
You may also wish to discuss the incident with your patient safety risk manager, but this would NOT constitute notice to the company. Initial notice is only accepted in writing.
Additional Recommendations to Ensure Defensibility:
When we receive your written report, we will send you an acknowledgment and will carefully review your report. If no action is required in the case of an incident, we will inform you that the report and medical records have been filed for reference in the event that a claim should develop. Depending on the facts and circumstances of the event, a claim specialist may need more information from you. In the case of a lawsuit or a demand for arbitration, we will send you an acknowledgment along with specific instructions for future handling. Contact your claim specialist at any time to ask questions or to receive an update on your case. You can expect to receive an update quarterly and/or when significant events occur.
Our Commitment to You
In the event that a suit is brought against you, remember that The Doctors Company’s experienced, professional claims experts are with you every step of the way. We will provide vigorous defense against nuisance suits or work with you to pursue speedy and fair resolution for meritorious claims. Our Claims and Patient Safety Departments are dedicated to your protection.
The guidelines suggested here are not rules, do not constitute legal advice, and do not ensure a successful outcome. The ultimate decision regarding the appropriateness of any treatment must be made by each healthcare provider considering the circumstances of the individual situation and in accordance with the laws of the jurisdiction in which the care is rendered.