News at-a-Glance

The Doctors Company to Acquire ProAssurance

We are pleased to announce that The Doctors Company has signed a definitive agreement to acquire ProAssurance Corporation. The combined organization will be the second largest medical malpractice insurance company in the nation and—by a significant margin—the largest physician-owned carrier. Consolidation in healthcare at every level is resulting in fewer, larger, more powerful entities across providers as well as our distribution partners. This move ensures that The Doctors Company will have the stature, profile, and influence to fully service the demands and requirements of these new players as the sector continues to evolve.

Despite this exciting news, it will be business as usual for the foreseeable future. The transaction must first be approved by shareholders and by regulators in numerous states, approvals which will likely take at least 12 months to process. We anticipate the sale becoming final in the first half of 2026, so until this time, The Doctors Company and ProAssurance will remain in competition.

For questions, please reach out to your Business Development representative.

The Doctors Company Delivers Best Imaginable Service Once Again in 2024

As the nation’s largest member-owned medical malpractice insurer, we are dedicated to providing your clients with the best imaginable service.

Toward the end of last year, we surveyed our members about their experiences with The Doctors Company and the results we received indicated that exceptional service was one of the most important features of our coverage, with 93 percent of respondents being very satisfied or satisfied with our Member Services’ handling of phone calls, questions, and requests. Other notable 2024 satisfaction ratings included accuracy of billing at 94 percent, claims prevention efforts at 90 percent, and our defense efforts at 93 percent.

We also learned through last year’s survey that The Doctors Company has a Net Promoter Score (NPS)—or score that measures customer loyalty by looking at customers’ likelihood of recommending us to their peers—of 78. This rating is among the highest customer loyalty scores in the U.S., which is significantly higher than such reputable brands as Apple, Costco, and USAA.

And through surveying the physicians we have defended from malpractice allegations, we found that among that group, The Doctors Company’s NPS score rises even more to 91—a top-notch score that indicates extremely high member satisfaction with our Claims team’s work on their behalf to protect their reputations.

New Web Guide for APCs Explains What to Look for When Choosing an Insurer

Advanced practice clinicians (APCs) face distinct, significant, and long-lasting liability risks, and providing excellent care is not enough to mitigate them. For many APCs, the question of medical malpractice insurance likely comes up twice: first when considering a job offer, and second when a concerning case arises.

Careful evaluation of liability coverage options is essential for APCs to protect their licenses, reputations, professional and geographic mobility, and long-term financial health. Even if their employer provides coverage, having their own professional liability insurance is crucial for safeguarding their career.

If you have APC clients who are new to practice, our Choosing a Professional Liability Insurance Carrier: A Guide for Advanced Practice Clinicians, provides comprehensive explanations to answer key questions your APC clients may have about first-time purchasing of malpractice insurance.

White Paper Looks Ahead to the Future of U.S. Healthcare

Across the U.S., healthcare systems are beset by limited resources and widening care gaps. Patients are frustrated by long wait times, fragmented care, inaccessible services, and extraordinary costs. These challenges are forcing leaders to pursue new solutions, including artificial intelligence tools, expanded roles for APCs, and innovative business models. What does this mean for the future?

Through a collaborative effort by experts and leaders at TDC Group, a newly published report reveals our top 10 predictions of how the U.S. healthcare system will change over the next decade. By offering insights and predictions, the report demonstrates the industry-leading expertise and knowledge of TDC Group and our commitment to helping guide medical leaders through healthcare’s evolution, assisting them in making critical decisions that shape the future of patient care.

We encourage you to read the full white paper, What U.S. Healthcare Will Look Like in 2035, and share this valuable, thought-provoking report with your healthcare clients.

Cloud-Based CME Platform Improves Usability and Convenience for Your Clients

The Doctors Company is proud to offer your clients an improved platform for our industry-leading accredited education for physicians, dentists, and advanced practice clinicians. The platform, CloudCME, offers a user-friendly, modern experience, including:

• Over 150 on-demand courses
• A mobile-optimized interface for ease of use on all screen sizes
• A free mobile app for iOS and Android that offers quick access to education courses
• 508-C compliance
• Advanced tools for course registration, credit claiming, and more
• Course search by specialty, area of interest, credit type, and format
• A downloadable transcript for all completed courses

We invite your clients to explore thedoctors.com/education, update their learner profiles, and dive into our extensive range of courses today.

Crystal Brown of TDC Specialty Acknowledged as Trailblazing Woman in Insurance

TDC Group is pleased to announce that Crystal Brown was featured in Reuters Events’ 2025 list of “Trailblazing Women in Insurance.” This year’s theme, “Accelerate Action,” focuses on turning intentions to outcomes.

Crystal brings a deep understanding of the ever-changing healthcare environment and expertise in developing solutions for technically complex healthcare accounts. Her broad experience with many types of healthcare organizations is an asset not just to TDC Specialty and TDC Group, but to agents and brokers as well. We are thrilled that Crystal has been named as one of the 20 most inspirational and influential women driving change in the industry.

Two-Factor Authentication Mandatory in September

The Doctors Company is relentlessly committed to data security and protecting the personal and professional information of all our agents/brokers and members. Cyberattacks are becoming increasingly more sophisticated and are a tremendous threat to all businesses.

To address this challenge, The Doctors Company is implementing two-factor authentication, also known as multifactor authentication, as a mandatory data security precaution for our Agent/Broker and Member portals on September 10.

The use of this authentication process is not just a requirement of The Doctors Company, but it is also a regulatory requirement that we must follow to protect proprietary information. Industry trends show that many other insurance carriers are also shifting to the use of two-factor authentication.

The process is simple. All portal users will be required to have their own unique username and password. In addition, there will be two types of authentication factors accepted by The Doctors Company to gain access to the portal. You can either receive a code via an SMS text message or a voice phone call.

We will continue to keep you informed as we approach the required phase of two-factor authentication.

Proxy Outreach to Your Clients

In the coming weeks, we will be reaching out to a select group of insureds/members for whom we do not have their proxy on record. This outreach is an essential part of our efforts to engage with them to ensure they have the opportunity to vote on important company issues.

We value your partnership and appreciate your understanding as we undertake this important communication campaign. Please rest assured that our outreach will be conducted in a respectful and professional manner, always adhering to the terms of our agency agreement.

If you have any questions or concerns regarding our plans to contact our insureds/members, please do not hesitate to reach out to your Business Development representative. We are committed to open communication and transparency with our valued agents and brokers.

2025 Annual Agents and Brokers Meeting Coming in September

Our in-person Annual Agents and Brokers Meeting will take place at the Silverado Resort in Napa, California, from September 3–5. The event will be open to Chairman’s Circle and Key Agencies. The meeting will feature insightful presentations from company executives and industry experts. Agents and brokers will have the opportunity to network with their peers and TDC Group representatives, take part in leisurely activities such as wine tasting or golf, and enjoy a top-notch dining experience.

Questions about either the event or qualifying criteria to become a Chairman’s Circle or Key Agency may be directed to your Business Development representative or Johana Moreno, Events Management, at (800) 421-2368, extension 1415, or jmoreno@thedoctors.com.

Meet Us at PLUS

If you are planning to attend the 2025 PLUS Healthcare & MedPL Symposium April 30–May 2 at the Sheraton Downtown Phoenix in Phoenix, Arizona, you are welcome to schedule a meeting with either The Doctors Company’s admitted medical professional liability (MPL) team or TDC Specialty. Details for each respective business unit of TDC Group are as follows:

The Doctors Company’s Admitted MPL Team

As a Brand Builder Sponsor of the event, The Doctors Company has reserved meeting space where the conference is being held at the Sheraton Downtown Phoenix. Please use the link below if you would like to request a meeting with staff from The Doctors Company’s admitted MPL team.

In addition, The Doctors Company’s admitted MPL team is hosting a reception with stationed hors d’oeuvres on Thursday, May 1, from 5:30 PM–7:30 PM. Just a 10-minute walk from the conference, agents and brokers are welcome to join us after the PLUS-hosted happy hour concludes. 

Location:
Chico Malo (10-minute walk from Sheraton Downtown Phoenix)
50 W. Jefferson St., Suite 100
Phoenix, AZ 85003

To request a meeting with The Doctors Company’s admitted MPL team and/or to attend the reception-style dinner at Chico Malo, please RSVP no later than Friday, April 18. If you have any questions, contact the Events Management team at events@thedoctors.com.

RSVP

TDC Specialty

As a Platinum Sponsor of the conference, TDC Specialty will have Business Development and Underwriting representatives (from all segments: Hospitals, Medical Facilities, Long Term Care, Management Liability, Managed Care, and E&S Physicians) available to meet with you throughout the course of the conference.

To schedule a meeting, contact the TDC Specialty team at businessdevelopment@tdcspecialty.com.

TDC Specialty is the marketing name for the specialty insurance operations and services of The Doctors Company and its subsidiaries and affiliated companies, including TDC Specialty Underwriters, Inc., TDC Specialty Insurance Company, TDC National Assurance Company, Healthcare Risk Advisors, Inc., and Hospitals Insurance Company, Inc. All products and services are written or provided by subsidiaries or affiliates of The Doctors Company. The Doctors Company does not underwrite excess and surplus lines insurance. Certain coverages may be provided through surplus lines insurance subsidiaries of The Doctors Company through licensed surplus lines brokers. Coverages may be underwritten by TDC Specialty Insurance Company, TDC National Assurance Company, or Hospitals Insurance Company, Inc., all wholly owned subsidiaries of The Doctors Company. Product summaries are for informational purposes only. Coverage is subject to the language of the policy as actually issued. Coverage, policy terms, and availability may vary by state.

TDC Specialty Underwriters, Inc., is based and domiciled in Connecticut; in California d/b/a Insurance City Solutions (license #0L85833) and in New York, d/b/a TDC Specialty Underwriters Services. Healthcare Risk Advisors, Inc., is based and domiciled in New York.