Addressing Challenging Patient Situations
Questions about patient relations and patient termination are consistently the top reasons that members request assistance.
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LEP Interpreter Requirements and FAQ
To help you understand LEP requirements, we have compiled a list of frequently asked questions with strategies to ensure compliance.
Clinical Context in Radiology Orders
Having ready access to patients’ clinical information helps radiologists eliminate assumptions and apply their skills and expertise in rendering accurate interpretive reports.
Advocacy Action Alert to Protect MICRA in California: Oppose SB 29
Please join us in opposing California State Senate Bill 29 (Laird) to protect the balanced medical liability framework established under California’s Medical Injury Compensation Reform Act (MICRA).
Medical Malpractice Data Help Us Manage Risk
Medical malpractice data offer a rich source of information for gaining insights into high-risk specialties, medical conditions, and procedures that result in claims.
August 01, 2026, Patient Safety Monitor Journal
Closing Accountability Gaps to Improve Patient Safety in Hospitals
Clear roles, effective communication, reliable follow-up, and system-level safeguards can help hospitals reduce preventable harm and close patient safety gaps during handoffs and transitions of care.
Conditions of Treatment Agreement for New Patients
Consider developing a plan to preemptively manage challenging patient behaviors when they are first identified.
Effective Patient Communication for Challenging Situations
Poor communication often results in poor treatment outcomes and patient dissatisfaction. Our patient safety and risk management guide provides expert strategies and guidance that can help you improve communication with patients and families.
