Managing Patient Refund Requests
Managing a patient’s request for a refund requires caution and a measured response.
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INSIGHT Programs
Our Patient Safety INSIGHT Services take a data-driven, collaborative approach to help you reduce adverse events while increasing patient safety and satisfaction.
Sep 05, 2025
Strong Working Relationships With Patients Protect Healthcare Practitioners
It’s a mistake to value technical expertise at the expense of rapport with the patient. Patient-centered communication weaves a safety net under clinicians if events take an unexpected turn.
From
The Doctor’s Advocate
July 27, 2024, PSQH Podcast
PSQH: The Podcast Episode 109 – The Overwhelming Flood of Patient Wearable Data
Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company, part of TDC Group, discusses how data from wearables is affecting physicians and patient care.
Addressing Challenging Situations in a Dental Setting
This patient safety and risk management guide offers expert insights and strategies to help you address common challenges in the dental setting.
Video Nov 15, 2023
Shoulder Dystocia: Physician-Patient Disclosure
The purpose of this video is to assist physicians in enhancing their communication skills when disclosing a shoulder dystocia injury to patients and family members.
Quick Check: Patient Dismissal Process
Our Quick Check tool can help you improve your process for dismissing patients from your practice.
Patient Safety Strategies for Gastroenterologists
Gastroenterologists can reduce potential liability with strategies that include conducting a thorough preprocedure patient evaluation and matching the facility and setting to the patient.
Video Feb 10, 2026
Who Is Responsible When AI Contributes to Patient Harm?
As artificial intelligence (AI) becomes more deeply integrated into clinical practice, one question remains unresolved: Who holds responsibility when technology contributes to patient harm?
Reduce Patient Safety Risks With Vaccinations
Take time to assess the vaccine administration protocols in your practice.
