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Jul 09, 2021
Requests to Amend a Medical or Dental Record
Carol Murray, RHIA, CPHRM, Senior Patient Safety Risk Manager, and Richard Cahill, JD, Vice President and Associate General Counsel, The Doctors Company
Patients have the right to request amendments to their medical or dental records, but providers have the right to determine if the changes will be made. Following the guidelines presented here can help ensure clear communication and documentation.

Professional Education
An Introduction to Enhancing Patient Relations and Reducing Risks for Advanced Practice Clinicians
This enduring program is designed to assist advanced practice clinicians (APCs) with improvements in patient interactions by looking at how incorporating hospitality as a focus makes a difference. It has been developed to improve multiple facets of patient interaction.

Oct 05, 2020
Orthopedics: Informed Consent
Robert Morton, CPHRM, CPPS, Assistant Vice President, Department of Patient Safety and Risk Management, and Dana Faber, MS PSL, RN, Senior Patient Safety Risk Manager, Department of Patient Safety and Risk Management
Inadequate informed consent communication between the surgeon and the patient/family is a top factor contributing to claims against orthopedists.

Video Jun 25, 2020

How Can AI Improve Doctor-Patient Relationships?
Artificial intelligence (AI) provides many opportunities for improving doctor-patient relationships, including helping prevent physician burnout, increasing accuracy of diagnoses, and allowing more time for doctors to talk to their patients, according to Eric Topol, MD, founder and director of The Scripps Research Translational Institute and author of Deep Medicine: How Artificial Intelligence Can Make Healthcare Human Again.”

Charles E. Black, Jr.
Charlie Black is executive vice president and sales manager of Willis of Ohio's professional liability department in Columbus, Ohio. Charlie has worked in insurance since 1979.

Robert E. White Jr. Named Chief Operating Officer of TDC Group
The TDC Group of companies (TDC Group), the nation’s largest physician-owned provider of insurance, risk management, and healthcare practice improvement solutions, announced today that Robert E. White Jr. has been promoted to chief operating officer (COO), reporting to Richard E. Anderson, MD, FACP, chairman and CEO.

Sep 01, 2023
Inappropriate Dental Care and Delegation During Use of Conscious Sedation Lead to Patient Death
Our discussion of a tragic case includes strategies to help dental professionals avoid patient injury when performing a treatment or procedure involving sedation or anesthesia.

INSIGHT Programs

Dec 05, 2023
Telehealth From the Field: Case Study Involving Remote Monitoring Problems
Sue Boisvert, BSN, MHSA, Senior Patient Safety Risk Manager, The Doctors Company, and Chad Anguilm, MBA, Vice President, In-Practice Technology Services, Medical Advantage
Remote patient monitoring technologies offer many benefits, but they also create potential malpractice risks.

Dec 14, 2020
Before COVID-19, Outlier Medical Malpractice Verdicts Were Rising—What’s Next?
Richard E. Anderson, MD, FACP, Chairman and Chief Executive Officer, The Doctors Company, and Leader of the TDC Group of Companies
Severity—the average cost of a medical malpractice claim—continues its relentless increase. Though severity has been rising since at least the 1970s, in recent years we have seen a sharp increase in outlier verdicts, which exceed common policy limits and often set records for their venues. Before the pandemic, nearly all states had seen these extraordinarily large awards, but whether the pace of these awards will be affected by the pandemic is unknown. Some U.S. states have adopted limited liability protections for physicians during COVID-19, but those protections may be tested in the courts.