Professional Education
Patient Termination
This brief audio presentation will give healthcare providers information on how to mitigate their risk when terminating a patient relationship. The key topics covered include establishing patient expectations, what to do when expectations aren’t being met, special circumstances to consider prior to termination, and finally, the elements of the termination notice.
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Patient Safety Strategies for Dermatology
Take steps to reduce risks in dermatology by reviewing your practices and systems and implementing these strategies.
Nov 12, 2020
Cardiology Closed Claims Study
This review of 210 cardiology malpractice claims identifies the most common patient allegations and the specific factors contributing to patient injury.
Handling Requests for Refunds in a Healthcare Office Practice
Managing a patient’s request for a refund requires caution and a measured response. Refund requests are not only one of the most common patient concerns, but they are also one of the most complex because payer plans, state laws, and professional licensing boards may involve different rules and guidelines.
Before COVID-19, Outlier Medical Malpractice Verdicts Were Rising—What’s Next?
Severity—the average cost of a medical malpractice claim—continues its relentless increase. Though severity has been rising since at least the 1970s, in recent years we have seen a sharp increase in outlier verdicts, which exceed common policy limits and often set records for their venues. Before the pandemic, nearly all states had seen these extraordinarily large awards, but whether the pace of these awards will be affected by the pandemic is unknown. Some U.S. states have adopted limited liability protections for physicians during COVID-19, but those protections may be tested in the courts.
Video Nov 15, 2023
Shoulder Dystocia: Physician-Patient Disclosure
The purpose of this video is to assist physicians in enhancing their communication skills when disclosing a shoulder dystocia injury to patients and family members. This type of injury to the infant may unfortunately occur, despite the best of care. However, effective physician-patient communication is an integral part of clinical practice and has shown to positively influence outcomes by increasing patient understanding and trust.
Patient Safety Strategies for Gastroenterologists
Gastroenterologists can reduce potential liability with strategies that include conducting a thorough preprocedure patient evaluation and matching the facility and setting to the patient.
Sep 05, 2025
Strong Working Relationships With Patients Protect Healthcare Practitioners
It’s a mistake to value technical expertise at the expense of rapport with the patient. Patient-centered communication weaves a safety net under clinicians if events take an unexpected turn.
From
The Doctor’s Advocate
Physical Medicine and Rehabilitation Malpractice Claims: Lessons Learned
We analyzed closed physical medicine and rehabilitation claims to better understand what motivates allegations of injury.
July 10, 2025, Inside Medical Liability
MPL Case: Inadequate Informed Consent and Documentation Creates Challenges in Dentistry
Dental malpractice claims are often not merely the result of individual oversights but reflect broader systemic issues, such as lapses in infection control, documentation, and patient assessment protocols. Establishing and maintaining strong practice processes for patient communication, informed consent, and documentation can help improve patient safety and protect the practice from liability.
