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Terminating Patient Relationships
If it becomes necessary to end a patient relationship, it is critical to end the relationship in a manner that will not lead to claims of discrimination or abandonment.

Jun 18, 2024
Telehealth Visits: Strategies for Minimizing Patient Distraction
Sue Boisvert, BSN, MHSA, Senior Patient Safety Risk Manager, The Doctors Company
Patients who are distracted during telehealth visits can affect a practitioner’s ability to establish rapport and provide safe, effective treatment.
From The Doctor’s Advocate

Managing Patient Refund Requests
Managing a patient’s request for a refund requires caution and a measured response.

Missed Spinal Epidural Abscess Case
Experts discuss a case involving multiple communication breakdowns that contributed to the patient’s poor outcome and provide strategies to improve processes.

Physical Medicine and Rehabilitation Malpractice Claims
We analyzed closed physical medicine and rehabilitation claims to better understand what motivates allegations of injury.

Telehealth: Remote Monitoring Problems
Remote patient monitoring technologies offer many benefits, but they also create potential malpractice risks.

Documentation and Scope of Practice Issues in Dentistry
We analyze a case resulting in patient injuries and provide strategies that address documentation and staff protocols.

Medical and Dental Records Guide
Our comprehensive guide offers actionable strategies to help you safeguard and manage patient records.

Patient Safety in Dentistry: Managing Adverse Events
When an adverse event occurs in a dental practice, providers and staff must be prepared to respond appropriately.

Quick Check: Dissatisfied Patient Management
Our Quick Check tool can help you improve how your practice identifies and manages dissatisfied patients.