The Doctor’s Advocate | Third Quarter 2018
Innovations in Patient Safety
Influencing Patient Behaviors in Orthopedic Practice
Our video series highlights how doctors nationwide are using the data-driven insights from our closed claims studies to improve patient safety in their practices or hospitals. Our vast database of claims gives us an unparalleled understanding of the most common patient allegations and factors contributing to injury, and our specialty-specific studies help shine a light on risks others don’t see.
This quarter, we feature Ralph A. Gambardella, MD, an orthopedic surgery and sports medicine specialist with the Kerlan-Jobe Orthopaedic Clinic in Los Angeles, California. The Doctors Company’s Orthopedics Closed Claims Study revealed that patient behaviors are a factor in over one-third of orthopedic claims. The practice identified three areas where it could influence behavioral change by improving doctor-patient communication, office-patient communication regarding financial responsibility, and the patient selection process for surgery.
As a result of the study, Dr. Gambardella’s practice adopted a patient engagement application for smartphones. To clarify financial responsibility, it improved patients’ ability to identify costs and to work with financial advisors at the practice and the surgery center. Finally, the practice adopted a preoperative screening assessment to identify comorbidities, thereby improving the surgery selection process and lowering risk.
Watch this compelling video for insights from Dr. Gambardella on steps his practice took to influence behavioral change and improve patient safety.
Go to thedoctors.com/orthopedicsstudy to read our Orthopedics Closed Claims Study.
The Doctor’s Advocate is published by The Doctors Company to advise and inform its members about loss prevention and insurance issues.
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