The Doctor’s Advocate | First Quarter 2021

2020 Member Experience Survey

As an organization founded and led by doctors, The Doctors Company is uniquely aligned with its members’ interests and accountable only to them. Because the physicians we insure are members of The Doctors Company and not just policyholders, we regularly solicit their perspective as we pursue our mission to advance, protect, and reward the practice of good medicine.

We asked members nationwide to respond to our 2020 Member Experience Survey. We received an enthusiastic response, with more than 3,000 members replying and many adding comments about their experience with The Doctors Company and suggestions for how we can improve.

Thank you for taking the time to give us your valuable input and for telling us how we can better serve you.

Member Loyalty

We’re proud to report that 90 percent of members are likely to renew their medical malpractice policies with us, and to stay with us until they retire from the practice of medicine.

Recommending The Doctors Company to Peers

Membership in The Doctors Company is now more than 80,000, largely driven by members recommending us to their peers. That trend remained strong in 2020, with over 94 percent of our members indicating that they would recommend The Doctors Company to their peers and colleagues.

Relentless Defense

We set the standard for aggressive defense—nine out of 10 members agree that we relentlessly defend them against frivolous lawsuits. Our relentless defense includes unparalleled resources that help members facing claims to master defense tactics, deliver sound testimony, and cope with the emotional stress of a claim.

Unrivaled Protection

As the acknowledged industry leader in patient safety, The Doctors Company delivers innovative programs to help members reduce risk and avoid claims. Our survey found that a full 90 percent of members are pleased with our efforts to protect them from potential threats to their reputations and livelihoods.

Unsurpassed Rewards

Since its inception in 2007, the Tribute® Plan has paid out over $100 million to retiring members—an unrivaled benefit that rewards members for their loyalty and their dedication to superior patient care. Every year, Tribute grows and becomes more popular with our members: The highest distribution to date is $264,808. Currently, 90 percent of members agree that our efforts to reward them are unmatched.

Additional Survey Results

• 90 percent of members agree that we treat them like members, not just policyholders.
• 93 percent of members are pleased with our handling of phone calls, questions, and requests.
• 94 percent of members are satisfied with our billing accuracy.
• 93 percent of members agree that we communicate well with them.

Again, thank you to all of our members who participated in the 2020 survey. Your responses help us achieve our goal of providing the best imaginable service.

See more issues