The Doctor’s Advocate | First Quarter 2018
The ability to communicate complex information with patients is fundamental to a physician’s competence. Yet hospitalists face distinct communication challenges: They have usually never met patients or their families before beginning conversations at crucial points of care. Hospitalists also face time pressures and demands to mesh information from multiple sources.
Mount Sinai Hospital, an acclaimed teaching facility in New York City, used a grant from The Doctors Company Foundation to develop three standardized training modules for assessing and improving discussions between its 23 attending hospitalists and patients/caregivers. The training goal was to decrease the variability within physicians’ approaches, and thereby increase patient safety, patient compliance, patient satisfaction, and patient health literacy.
Post-test study results demonstrated that hospitalists gained an increased level of confidence in their bedside manner, patient satisfaction skills, and high-quality discharge discussion skills. The original training was expanded into a program in which 1,845 residents in various specialties received training between 2013 and 2017.
Read our grant case study at tdcfoundation.com/mountsinaigrant.
The Doctor’s Advocate is published by The Doctors Company to advise and inform its members about loss prevention and insurance issues.
The guidelines suggested in this newsletter are not rules, do not constitute legal advice, and do not ensure a successful outcome. They attempt to define principles of practice for providing appropriate care. The principles are not inclusive of all proper methods of care nor exclusive of other methods reasonably directed at obtaining the same results.
The ultimate decision regarding the appropriateness of any treatment must be made by each healthcare provider considering the circumstances of the individual situation and in accordance with the laws of the jurisdiction in which the care is rendered.
The Doctor’s Advocate is published quarterly by Corporate Communications, The Doctors Company. Letters and articles, to be edited and published at the editor’s discretion, are welcome. The views expressed are those of the letter writer and do not necessarily reflect the opinion or official policy of The Doctors Company. Please sign your letters, and address them to the editor.
First Quarter 2018
Nurse Practitioner Closed Claims Study
An Ounce of Prevention
Nurse Practitioner Closed Claims: Risk Mitigation Strategies
Government Relations Report
Damage Limits Protect Access to Healthcare
Foundation Grant Improves Hospitalist Communication
Innovations in Patient Safety
Leveraging Cardiology Data to Improve Care
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