The Doctor’s Advocate | First Quarter 2018
Foundation News

Foundation Grant Improves Hospitalist Communication

The ability to communicate complex information with patients is fundamental to a physician’s competence. Yet hospitalists face distinct communication challenges: They have usually never met patients or their families before beginning conversations at crucial points of care. Hospitalists also face time pressures and demands to mesh information from multiple sources.

Mount Sinai Hospital, an acclaimed teaching facility in New York City, used a grant from The Doctors Company Foundation to develop three standardized training modules for assessing and improving discussions between its 23 attending hospitalists and patients/caregivers. The training goal was to decrease the variability within physicians’ approaches, and thereby increase patient safety, patient compliance, patient satisfaction, and patient health literacy.

Post-test study results demonstrated that hospitalists gained an increased level of confidence in their bedside manner, patient satisfaction skills, and high-quality discharge discussion skills. The original training was expanded into a program in which 1,845 residents in various specialties received training between 2013 and 2017.

Learn More

Read our grant case study at tdcfoundation.com/mountsinaigrant


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