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Jan 05, 2024
Patient Experience Surveys
Use our patient experience surveys to measure satisfaction and uncover areas of concern in your practice.

Mar 03, 2021
2020 Member Experience Survey
More than 3,000 members responded to our 2020 Member Experience Survey and provided comments and suggestions to help us achieve our goal of providing the best imaginable service.
From The Doctor’s Advocate

Practice Safety Culture Insight

May 01, 2023
Dealing With Online Patient Complaints
Richard Cahill, JD, Vice President and Associate General Counsel, and Kathleen Stillwell, MPA/HSA, RN, Senior Patient Safety Risk Manager, The Doctors Company
Clinicians are understandably concerned about their reputations and the consequences of any negative comments posted about them on social media platforms.

Risk Assessments/Site Surveys
Partner with our patient safety risk management experts to complete a comprehensive risk survey and a customized service plan for your practice.

Sep 01, 2023
Industry and Company News
Announcements in the third quarter of 2023: an appointment to our Board of Governors, the passing of a co-founding board member, and the results of our 2022 Member Experience Survey.
From The Doctor’s Advocate

Nov 27, 2023
Limited English Proficiency (LEP) Patients: Top FAQs
Debra Kane Hill, MBA, RN, Senior Patient Safety Risk Manager, and Richard F. Cahill, JD, Vice President and Associate General Counsel, The Doctors Company
Healthcare professionals who accept Medicare and Medicaid patients must comply with federal laws pertaining to language assistance for LEP patients. We answer frequently asked questions.
From The Doctor’s Advocate

Patient Communication Insight
The Patient Communication INSIGHT (PCI) program is a voluntary, structured, hands-on initiative that focuses on improving communication and engagement between providers, patients, and their families in ambulatory care settings.

Aug 18, 2023
Limited English Proficiency (LEP) Patients: Frequently Asked Questions
Debra Kane Hill, MBA, RN, Senior Patient Safety Risk Manager, and Richard F. Cahill, JD, Vice President and Associate General Counsel, The Doctors Company
To help you understand LEP requirements, we have compiled a list of frequently asked questions with strategies to ensure compliance.

Best Imaginable Service for Our Members
Providing superior service is more than a best practice for us, it’s at the core of who we are. And according to the exceptional rankings we’ve received across multiple categories of support in our Member Experience Survey, our members agree.