Ambulatory/Outpatient Care Facilities


Professional Education
Ob/Gyn: Telephone Communications (Claims Corner CME)
The most frequent inconsistent practice found in the Practice Risk INSIGHT assessments was telephone communication (22 percent not met). When appropriate and adequate systems are in place, the physician is less at risk for having a suit filed. This case-based study provides insights and risk management techniques to lessen the frequency and severity of such a claim.
0.5 credits

Professional Education
Psychiatry: Preventing Adverse Outcomes
The Doctors Company study of closed claims reveals areas of higher risk in outpatient psychiatry practices. Using this as a foundation, the course provides information to evaluate your practice and make changes to improve decisions about treatment, operational processes, reporting, and documentation.
1.5 Credits

Feb 08, 2019
EHR Risks Report: How to Protect Your Practice
The integration of the electronic health records (EHR) into medical practices has brought new liability risks. This guide includes an analysis of EHR-related malpractice claims and practical tips to mitigate EHR risks.

Feb 06, 2019
7 Critical Questions to Ask When Selecting Your Medical Malpractice Insurer
Whether you're choosing medical malpractice insurance for the first time or managing risk for a multi-state practice, selecting the right insurer is one of the most important decisions you'll make. This guide outlines the questions you should ask when choosing your medical malpractice carrier.

Feb 01, 2019
MACRA 2019 Changes Address Physician Concerns
By Kim Hathaway, MSN, CPHRM, Healthcare Quality Patient Safety and Risk Consultant
Centers for Medicare & Medicaid Services (CMS) is taking steps to ease regulatory burdens by removing process measures, developing more outcome measures, changing the fee schedule to support telemedicine technology, and focusing on EHR interoperability. The changes were effective on January 1, 2019.

Dec 21, 2018
Integrating Physician Practices into a Hospital-Based Risk Management Program
Amy Wasdin, RN, MBA, Patient Safety Risk Manager II
Overseeing risk management programs for acquired physician practices can be a daunting prospect for even the most seasoned hospital risk manager. This article provides tips for risk managers to identify and assess liability in an office setting.

Nov 20, 2018
Physician Burnout: Perspectives, Stories, and Solutions
Growing administrative demands and distractions in our complex healthcare system conflict with how physicians want to provide care—contributing to alarming rates of physician burnout and potentially leading to more adverse events and compromising patient safety.

Professional Education
Risky Practices: Hidden Liabilities Identified by Medical Office Assessments (The Doctor's Advocate CME)
The Doctors Company’s patient safety risk managers conducted office practice assessments across a range of practice environments around the country. This activity analyzes the results, highlights problem-prone areas, and offers strategies to minimize areas where patients can “fall through the cracks” and leave the practice vulnerable to a malpractice claim.
1.0 Credit

Sep 27, 2018
Medical Office Assessments Uncover Hidden Liability Risks
Susan Shepard, MSN, RN, Senior Director, Patient Safety and Risk Management Education
From The Doctor’s Advocate

Jun 07, 2018
Team Synergy: A Critical Core Competency for Safe Care
Lisa McCorkle, MSN, MBA, Patient Safety Risk Manager, Department of Patient Safety and Risk Management
An account of one group’s efforts to create and sustain a team-oriented culture through teamwork training.
From The Doctor’s Advocate

Professional Education
Teamwork Benefits: How Practices Build Effective Teams (The Doctor's Advocate CME)
All healthcare professionals need a framework and tools to function as an effective team member in a hospital, clinic, or medical or dental practice. This activity highlights how teamwork contributed to performance improvement in one medical practice.
1.0 Credit

Professional Education
Nurse Practitioner Closed Claims Study (The Doctor's Advocate CME)
The Doctors Company analysis of claims involving nurse practitioners revealed system failures and processes that result in patient harm. Nurse practitioners and physicians can examine risk mitigation strategies that, when applied, can improve patient safety and may prevent the injuries identified in the study. 
1.25 Credits

Professional Education
Teamwork Training! An Overview of TeamSTEPPS
This activity presents an overview of the evidence-based TeamSTEPPS concepts, tools, and strategies that are based on leadership, mutual support, situation monitoring, and communication. These teachable/learnable skills can improve communication and teamwork among healthcare professionals in both acute care and ambulatory care environments.
1.25 Credits

Professional Education
Physician-Patient Relationship: When Does It Begin and When Does It End?
This activity increases understanding of the principles that form a physician-patient relationship and the necessary considerations before terminating a relationship. It also highlights the importance of timely documentation when establishing or ending a physician-patient relationship.
1.0 Credit

Professional Education
How To Reduce Liability For Advanced Practice Providers
An analysis of The Doctors Company's closed claims data identified ways to improve patient safety when nurse practitioners, physician assistants, and other mid-level healthcare professionals provide care. The activity is useful for physicians practicing in states that mandate oversight responsibility of these healthcare professionals.
0.75 Credit

Sep 03, 2015
Minimizing Surgical Errors
Jonathan Jones, MD
From The Doctor’s Advocate

Sep 03, 2015
Teamwork in the OR
Susan Shepard, MSN, RN, Director, Patient Safety Education, The Doctors Company
From The Doctor’s Advocate

Jul 17, 2015
Conscious Sedation in the Office
Susan Shepard, MSN, RN, Senior Director, Patient Safety and Risk Management Education, and Ann S. Lofsky, MD (1956–2008), Governor Emeritus
Reduce potential liability with these risk management tips and guidelines for conscious sedation in the office.

Dec 20, 2013
Interactive Guide to Patient Safety for Office Practices
This interactive guide is designed to help you uncover areas of potential malpractice exposure in your practice.

Jul 22, 2013
Interactive Guide for Hospitals: Credentialing and Privileging: Medical Staff
Credentialing and privileging of medical staff can create areas of potential malpractice exposure, and this guide can help uncover risks.

Jul 22, 2013
Interactive Guide for Hospitals: Credentialing and Privileging: Non-Physician Practitioners
Credentialing and privileging of non-physician practitioners can create areas of potential malpractice exposure, and this guide can help uncover risks.

Oct 01, 2012
Interactive Guide to Patient Safety for Electronic Medical Records
This interactive guide focuses on risks seen in office practices that use an electronic medical record (EMR).

Dec 21, 2010
Fire Safety in the Surgical Suite
Susan K. Palmer, MD, Oregon Anesthesiology Group, and Ernest E. Allen, Account Executive, Patient Safety Department, The Doctors Company.
Besides conducting annual fire drills that include what to do if a fire occurs on a patient, it is also wise to review fire risks in high-risk procedures prior to the start of the surgical procedure.

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