Promote Patient Safety with Seven Pillars Approach

Video Series Focuses on Improving Processes to Mitigate Adverse Events

Napa, California—July 8, 2014—A multi-step approach for preventing, managing, and responding to patient harm events, known as the “seven pillars,” is detailed in a video series released by The Doctors Company, the nation’s largest physician-owned medical malpractice insurer.

The eight videos can be viewed in the playlist “Mitigate Patient Harm Events: Seven Pillars” on The Doctors Company’s YouTube channel.

The videos, each between two and three minutes in length, feature Timothy B. McDonald, MD, JD, chief safety and risk officer for health affairs at the University of Illinois, and Dr. David Mayer of Medstar Health. Dr. McDonald and Dr. Mayer were featured speakers at The Doctors Company’s 2013 Executive Advisory Board meeting, a forum where dynamic thought leaders explore topics of importance to modern medical practices in the evolving healthcare environment.

The seven pillars are:

  • Occurrence reporting.
  • Assessment and investigation.
  • Communication.
  • Disclosure and apology.
  • Process or performance improvement.
  • Data analysis.
  • Education.

“The Doctors Company focuses on promoting patient safety and reducing risk,” said David B. Troxel, MD, medical director, The Doctors Company. “We support approaches such as the seven pillars that focus on improving processes and performance to avoid adverse events. We are pleased to share expert insights into this successful approach through this video series.”

About The Doctors Company
Founded by doctors for doctors in 1976, The Doctors Company ( is relentlessly committed to advancing, protecting, and rewarding the practice of good medicine. The Doctors Company is the nation’s largest physician-owned medical malpractice insurer, with 75,000 members and $4.3 billion in assets, and is rated A by A.M. Best Company and Fitch Ratings.

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