How much is due on my premium?
For information about your premium, call Member Services at (800) 421-2368, e-mail us, or contact your agent or broker.
Our secure online member area provides a summary of your account, including billing and payments. You can sign in if you already have a user ID and password. If you have not yet registered, please sign up by creating a new user ID and password and providing us with some identifying information.
What are my options for paying my bill?
You can pay your premium by credit card or e-check in our secure online member area. You can also sign up for automatic payments through our AutoPAY program. Once enrolled in AutoPAY, we will automatically deduct your premium from your checking account on its designated due date. Sign in to take advantage of these options.
You can also mail a check payment to The Doctors Company’s Premium Accounting Department at:
The Doctors Company
Attention: Premium Accounting
185 Greenwood Road
PO Box 3300
Napa, CA 94558-0030
Please include your policy number and billing account number on your check if you mail it without your invoice.
How can I change my billing address?
You can change your billing address by signing in to our secure online member area and submitting a Member Services Request form, or by calling Member Services at (800) 421-2368.
You billed me for a DOCPAC contribution on my premium statement. Am I required to pay it?
Contributions to DOCPAC are voluntary and are not required to be paid as part of your policy premium. For more information, see our DOCPAC page.
How can I obtain a copy of my Certificate of Insurance?
You have immediate access to your current Certificate of Insurance by signing in to our secure member area.
You can also obtain a copy by e-mailing us or by calling (800) 421-2368.
How can I obtain a copy of my claims experience or credentialing report?
Sign in to our secure member area for 24-hour access to your claims experience or credentialing report.
You can also obtain a copy of your claims experience or credentialing report by e-mailing a scanned written request.
Requests will generally be processed within three to five business days from the date they are received.
How can I get a copy of my policy?
Upon request, we will mail a copy of your current policy documents to you. However, your Certificate of Insurance contains the information that is typically requested by facilities and other organizations requiring proof of coverage. For immediate access to your Certificate of Insurance, sign in to our secure member area.
How do I make changes to my policy?
Changes to your policy must be requested in writing and are subject to the approval of our Underwriting Department. Please send requests to:
The Doctors Company
Attention: Underwriting Department
185 Greenwood Road
PO Box 2900
Napa, CA 94558-0900
Changes can also be submitted by e-mailing a scanned written request to Member Services.
If you have questions about your policy, please contact your agent or broker or call Member Services at (800) 421-2368.
How can I learn more about the Tribute Plan?
For information on the Tribute Plan, our unrivaled financial benefit that rewards you for your loyalty to The Doctors Company and for your dedication to providing superior patient care, see our Tribute Plan FAQ or visit our Tribute Web page. For immediate access to your personal Tribute balance, sign in to your online account.
How do I report an incident or a claim?
Visit our Reporting a Claim page for complete information on reporting an incident or a claim.
How can I contact the patient safety/risk management department?
Our patient safety/risk management specialists are available to address questions and concerns 24 hours a day, 365 days a year, on our nationwide hotline at (800) 421-2368. You can also contact our Patient Safety Department by e-mail.
How can I disengage a patient?
Just as it is an acceptable and reasonable practice to screen incoming patients, it is acceptable and reasonable to know when to end relationships.
Termination criteria are numerous and varied, and there are multiple facets to consider prior to disengaging a patient. Start by reading our article “Terminating Patient Relationships,” then call your patient safety/risk manager at (800) 421-2368 to discuss the necessary steps to take.
Is there a way to earn free CME credits?
Members can earn CME credits by participating in our general and specialty-specific seminars, presentations, online patient safety/risk management exam, and Webinars. Visit our Education and CME page for more information.
How can I learn more about patient safety?
Members and office staff can access our vast library of timely publications in the Knowledge Center. Our publications examine important patient safety and risk issues and offer practical advice.
How do I access the secure online member area?
You can sign in if you already have a user ID and password.
If you have not yet registered, please sign up by creating a new user ID and password and providing us with some identifying information.
Our secure self-service member area gives you immediate access to Certificates of Insurance, credentialing reports, online billing and payment, your Tribute Plan balance, and opportunities to earn CME.
Can I allow a third party to access my policy documents?
Members can designate an authorized representative with authority to access online services. Authorized representatives can sign up now to begin the registration process. We require an authorization letter from the primary doctor or group manager/administrator to complete the process.
I forgot my password—what happens now?
You can enter your e-mail address or user ID and answer your security question. Once answered, we’ll prompt you to change your password. If you do not know the answer to your security question or need further help, call Member Services at (800) 421-2368.
How can I update my contact information?
You can update your contact information by signing in to our secure Member area and submitting a Member Services Request form or by calling Member Services at (800) 421-2368.
What is DOCPAC?
Our state and federal political action committees (DOCPACs) were created to establish and protect medical liability reforms and to help our members become involved in grassroots political activities. For more information, see our DOCPAC page.
Am I required to pay the DOCPAC contribution that appears on my premium statement?
Contributions to DOCPAC are voluntary and are not required to be paid as part of your policy premium.
Can I receive The Doctor’s Advocate newsletter by e-mail?
You can receive The Doctor’s Advocate by paper mail or e-mail, or both. You can update your preference in the Edit Your Profile section of the online member area.