How much is due on my premium?
For information regarding your premium, call Member Services at (800) 421-2368, e-mail us, or contact your agent or broker.
Our secure online Payment Center also provides a summary of your account. You can sign in if you already have a user ID and password. If you have not yet registered, please sign up by creating a new user ID and password and providing us with some identifying information.
What are my options for paying my bill?
You can pay for your premium by electronic check using our secure online Payment Center. You can sign in if you already have a user ID and password. If you have not yet registered, please sign up by creating a new user ID and password and providing us with some identifying information.
You also have the option of signing up for our AutoPAY program through our online Payment Center. Once enrolled, we will automatically deduct your premium from your checking account on its designated due date. Please allow at least two business days to process your AutoPAY enrollment request.
You can also mail a check payment to The Doctors Company’s Premium Accounting Department at:
The Doctors Company
Attention: Premium Accounting
185 Greenwood Road
PO Box 3300
Napa, CA 94558-0030
Please include your policy number and billing account number on your check if you are mailing it without your invoice.
How can I change my billing address?
You can change your billing address by signing in to our secure site for members and submitting a Member Services Request form, or by calling Member Services at (800) 421-2368.
You billed me for a DOCPAC contribution on my premium statement. Am I required to pay it?
Contributions to DOCPAC are voluntary and are not required to be paid as part of your policy premium. For more information, see our DOCPAC page for an FAQ.
How can I obtain a copy of my Certificate of Insurance?
More and more members are experiencing the expanded services we provide in our 24-hour self-service Web site for members. You can have immediate access to your current Certificate of Insurance by signing in to our secure site.
You can also obtain a copy by faxing a written request to Member Services at (707) 265-3466 or by calling (800) 421-2368 for assistance.
How can I obtain a copy of my claims experience or credentialing report?
Our 24-hour self-service Web site for members gives you immediate access to your claims experience or credentialing report. Sign in to our secure site for members today.
You can also obtain a copy of your claims experience or credentialing report by faxing a written request to Member Services at (707) 265-3466 or e-mailing a scanned written request to Member Services.
Requests sent by fax or e-mail will generally be processed within three to five business days from the date they are received.
How can I get a copy of my policy?
Upon request, we will mail a copy of your current policy documents to you. However, your Certificate of Insurance contains the information that is typically requested by facilities and other organizations requiring proof of coverage. For immediate access to your Certificate of Insurance, sign in to our 24-hour self-service member Web site.
How do I make changes to my policy?
Changes to your policy must be requested in writing and are subject to the approval of our Underwriting Department. Please send requests to:
The Doctors Company
Attention: Underwriting Department
185 Greenwood Road
PO Box 2900
Napa, CA 94558-0900
If you have questions about your policy, please contact your agent or broker or call Member Services at (800) 421-2368.
How can I learn more about the Tribute Plan?
For information on the Tribute Plan, our unrivaled financial benefit that rewards you for your loyalty to The Doctors Company and for your dedication to providing patient care, see our Tribute Plan FAQ or visit our Tribute Web site. For immediate access to your personal Tribute balance, sign in to our 24-hour self-service Web site for members.
For an estimate of your personal payout at retirement, visit our Tribute Plan Calculator or download our iTribute Plan Calculator for your iPhone™.
How do I report an incident or a claim?
Visit our Report a Claim page for complete information on reporting an incident or a claim.
How can I contact the patient safety/risk management department?
Our patient safety/risk management specialists are available 24 hours a day, 365 days a year, on our nationwide hotline at (800) 421-2368 to answer questions and discuss concerns.
You can also contact our Patient Safety Department by e-mail.
How can I disengage a patient?
Just as it is an acceptable and reasonable practice to screen incoming patients, it is acceptable and reasonable to know when to end relationships.
Termination criteria are numerous and varied, and there are multiple facets to consider prior to disengaging a patient. Start by reading our article ”Terminating Patient Relationships,” then call your patient safety/risk manager at (800) 421-2368 to discuss the necessary steps to take.
Is there a way to earn free CME credits?
Members can earn CME credits by participating in our general and specialty-specific seminars, presentations, online patient safety/risk management exam, and Webinars. Visit our CME courses and credits page and our seminars page for more information.
How can I learn more about patient safety?
Members and office staff can access our vast library of timely publications in the Knowledge Center. Our publications examine important patient safety and risk issues and offer practical advice.
How can I obtain access to the 24-hour self-service Web site for members?
You can sign in if you already have a user ID and password.
If you have not yet registered, please sign up by creating a new user ID and password and providing us with some identifying information.
Please allow up to two business days to process your enrollment request.
Our secure self-service member Web site gives you immediate access to Certificates of Insurance, credentialing, our online Payment Center, your Tribute Plan balance, a free CME exam with credits, and our OB Perinatal Safety Bundle Program.
Can I allow a third party to access my policy documents?
Members can designate an authorized representative with authority to access Certificates of Insurance and credentialing reports. Authorized representatives can sign up now to begin the registration process. We require an authorization letter from the primary doctor or group manager/administrator to complete the process.
I forgot my password—what happens now?
You can enter your User ID or e-mail and answer your security question. Once answered, we’ll prompt you to change your password. If you do not know the answer to your security question or need further help, call Member Services at (800) 421-2368.
How can I update my contact information?
You can update your contact information by signing in to our secure site for members and submitting a Member Services Request form or by calling Member Services at (800) 421-2368.
What is DOCPAC?
Our state and federal political action committees (DOCPACs) were created to establish and protect medical liability reforms and to help our members become involved in grassroots political activities. Visit our DOCPAC page for an FAQ.
Am I required to pay the DOCPAC contribution that appears on my premium statement?
Contributions to DOCPAC are voluntary and are not required to be paid as part of your policy premium.
Can I receive The Doctor’s Advocate newsletter by e-mail?
To sign up for an e-mail subscription to The Doctor’s Advocate, complete our online form.