The Doctor’s Advocate | Second Quarter 2017 Innovations in Patient Safety
Data-Driven Insights: Fear to Act in Obstetrics
Our new video series highlights how doctors nationwide are using the data-driven insights from our closed claims studies to improve patient safety in their practices or hospitals. Our vast database of claims gives us an unparalleled understanding of the most common patient allegations and factors contributing to injury, and our specialty-specific studies help shine a light on risks others don’t see.
This quarter, we feature Marcus Tower, MD, an obstetrician at the Cleveland Clinic’s Hillcrest Hospital in Cleveland, Ohio, who used insights from our Obstetrics Closed Claims Study to focus on the top risks. Dr. Tower addressed the common pitfall of fear to act—specifically, the fear to act on abnormal fetal heart rate (FHR) tracings. He implemented a series of physician-nurse classes, in which teams had the opportunity to review abnormal FHR tracings to identify “the good, the bad, and the ugly.” The doctors and nurses then implemented a standardized response process that empowers each of them as a patient advocate to speak up when concerns arise so that issues can be addressed in a timely manner.
Watch this powerful video to hear more about how Dr. Tower’s clinic is handling other top obstetrics risks: postpartum and massive hemorrhage and shoulder dystocia.
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