The Doctor’s Advocate | First Quarter 2015
2014 Member Experience Survey
As an organization founded and led by doctors, The Doctors Company is uniquely aligned with its members’ interests and accountable only to them. Because the physicians we insure are members of The Doctors Company and not just policyholders, we regularly solicit their perspective as we pursue our mission to relentlessly defend, protect, and reward the practice of good medicine.
We asked members nationwide to respond to our 2014 Member Experience Survey. We received an enthusiastic response, with almost 5,900 members replying and many adding comments about their experience with The Doctors Company.
Thank you for taking the time to give us your valuable input and for telling us how we can better serve you.
We’re proud to report that 92 percent of members are likely to renew their medical malpractice policies with us, while 91 percent are likely to stay with us until they retire from the practice of medicine.
We set the standard for aggressive defense—93 percent of members agree that we relentlessly defend them against frivolous lawsuits. Our relentless defense includes Litigation Education Retreats, which help members facing claims to master defense tactics, deliver sound testimony, and cope with the emotional stress of a claim.
As the acknowledged industry leader in patient safety, The Doctors Company delivers innovative programs to help members reduce risk and avoid claims. Our survey found that a full 89 percent of members are pleased with our efforts to protect them from potential threats to their reputations and livelihoods.
Last year marked the seventh anniversary of the Tribute® Plan, an unrivaled benefit that rewards members for their loyalty and their dedication to superior patient care. Every year, Tribute grows and becomes more popular with our members—the highest distribution to date is $138,599. Currently, 90 percent of members agree that our efforts to reward them are unmatched.
Additional Survey Results
- 90 percent of members agree that we treat them like members, not just policyholders.
- 94 percent of members are pleased with our handling of phone calls, questions, and requests.
- 93 percent of members are satisfied with our billing accuracy.
- 90 percent of members agree that we communicate well with them.
Again, thank you to all of our members who participated in our 2014 survey. Your responses help us deliver the highest-quality member service.