Patient Relationships

FEB 24, 2017
Rx for Patient Safety: Ask Me 3
Victoria H. Rollins, MHA, RN, Director, Patient Safety Programs.
The Ask Me 3 program is a time-efficient, effective tool that encourages patients to participate in their healthcare by asking questions.

FEB 17, 2017
Up for Review: Five Keys to Managing Online Criticism
No matter how professional and caring a doctor you may be, eventually you will face criticism on the web. Here are five keys to managing that criticism.

NOV 08, 2016
Meeting the Challenges of the Nonadherent Orthopedic Surgical Patient
Cynthia Morrison, RN, CPHRM, and Amy Wasdin, RN, CPHRM
Orthopedic surgeons can reduce potential liability by following these tips for managing nonadherent patient behavior.

SEP 22, 2016
Electronic Health Record Malpractice Risks
David B. Troxel, MD
It is important for physicians to become familiar with liability risks associated with electronic health records.

JUN 13, 2016
Telephone Communication for Physicians
Mark Gorney, MD, FACS, Laura A. Dixon, JD, RN, and Susan Shepard, MSN, RN
When carelessly conducted, telephone communications can lead to diagnostic errors and misunderstandings that culminate in medical malpractice claims and lawsuits.

MAY 06, 2016
Shared Responsibility for Preventing Malpractice Suits–Patient Interactions
Susan Shepard, MSN, RN, Senior Director, Patient Safety and Risk Management Education, and Carol Murray, RHIA, CPHRM, Patient Safety Risk Manager II.
The basic emotions leading to any medical liability action are surprise, disappointment, and anger.

FEB 23, 2016
Smile! The Doctor Is on Camera: The Pros and Cons of Recording Office Visits and Procedures
As smartphones have become ubiquitous—giving patients a video and audio recorder that’s always at hand—the question of whether or not these devices should be allowed in the clinic or hospital setting is becoming increasingly more common. The issue of allowing patients to record their appointments requires balancing potential privacy and liability risks with the potential benefits of improved patient recollection of instructions and treatment adherence.

OCT 19, 2015
Terminating Patient Relationships
Susan Shepard, MSN, RN, and Richard Cahill, Esq.
It is an acceptable practice to end a patient relationship under most conditions, but some situations may require additional steps or delay of the termination.

JUN 01, 2015
Frequently Asked Questions: General Topics
Cynthia Morrison, RN, CPHRM
Our experts answer questions about topics such as dictation, storage of medical records, and stolen prescription pads.

APR 13, 2015
Damage Control: Dealing with Online Patient Complaints
Susan Shepard, MSN, RN, and David O. Hester, FASHRM, CPHRM
There is no easy remedy to completely eradicate negative comments once they are on the Internet.

FEB 19, 2015
What Patients Should Know About Pain Management
When prescribing narcotic drugs for pain management, doctors should ensure that patients are fully informed of the medicine's risks and benefits, as well as alternatives to drug treatment.

FEB 01, 2015
Patient Selection for Elective Procedures
Susan Shepard, MSN, RN
The patient selection process is a valuable tool for loss control, because many claims occur with patients who are not appropriate candidates for a procedure.

JAN 21, 2015
Working with Patients Who Do Not Follow the Treatment Plan
Patients who do not follow the treatment plan may become high liability risks because their behavior often exacerbates existing health problems, which can lead to negative outcomes.

DEC 02, 2014
Informed Refusal
Documenting a patient’s refusal of test or treatment options is key to minimizing risk exposure.

NOV 01, 2014
Bad Outcomes: From Surprise and Disappointment to Anger and a Lawsuit
Mark Gorney, MD, FACS, and Richard Cahill, JD
Anger is by far the most common factor that moves a patient to file a malpractice claim.

SEP 01, 2014
The Internet: Friend or Foe to Physicians
Robin Diamond, JD, RN
Physicians must use care in dealing with Internet review sites used by consumers.

MAR 25, 2014
Encourage Patients to "Speak Up"
The Joint Commission's"Speak Up" campaign urges patients to take an active role in preventing errors by becoming more involved in and informed about their healthcare.

DEC 20, 2013
Telephone Triage and Medical Advice
Susan Shepard, MSN, RN
Telephone communication, a critical part of the patient's overall care and management, presents a significant area of liability exposure.

NOV 01, 2013
Frequently Asked Questions: Treating Patients in a Difficult Economy
Susan Shepard, MSN, RN, and Richard Cahill, Esq.
Our experts answer questions about billing issues, including when patients are unable or unwilling to pay doctor charges.

JUN 26, 2013
No-Show New Patients May Leave Physicians at Risk
Physicians face certain risks and responsibilities when collecting patient information prior to the patient arriving for his or her appointment.

MAR 28, 2012
Rx for Diagnosis
Focus on documentation and communication to help avoid breakdowns in the diagnostic process.

FEB 08, 2012
Imperative Conversations: Managing Transitions of Care in the Hospital
Susan Shepard, MSN, RN
Standardizing the handoff process has been shown to lower rates of perceived near-miss events and adverse outcomes.

OCT 01, 2011
Signing Off and Signing Out: Lost in Translation
Ann S. Lofsky, MD, and Susan Shepard, MSN, RN
Whether signing out to a colleague for the weekend or permanently closing a practice, handing off responsibility for patient care can create liability risks for the physician.

SEP 01, 2011
Patient-Centered Communications: Building Patient Rapport
Wendy G. Anderson, MD, MS
Communication skills can help hospitalists overcome barriers to care by ensuring a clear exchange of information that engenders patient trust.

JUL 01, 2011
Addressing Patient Issues and Other Challenging Situations
Pamela Willis, BSN, JD
Proactively address issues with patients through clear communication.

JUN 22, 2010
Focusing on Missed or Delayed Diagnosis
Robin Diamond, JD, RN, and Susan Shepard, MSN, RN
This companion article to "An Analysis of Internal Medicine Malpractice Claims" focuses on the types of claims seen in the allegation of missed or delayed diagnosis.

SEP 01, 1999
Obtaining Informed Consent in a Teaching Situation
Mark Gorney, MD, FACS
It is important to inform patients when a resident physician will perform all or part of a procedure.

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