OCT 19, 2017
Monitoring in Dental Anesthesia
Donald Wood, CRNA, CPHRM
Anesthetic monitoring and utilizing the proper equipment is a crucial patient safety precaution.

AUG 28, 2017
The Search for Mary Smith
A case study illustrating the importance of researching healthcare technologies thoroughly before implementing them.
From The Doctor’s Advocate

AUG 24, 2017
The Importance of Medication Reconciliation in the Dental Practice
Donald Wood, CRNA, CPHRM
There are two important tasks for successful medication reconciliation outcomes. Determine the medication currently taken by the patient, and ask the patient if he or she has any allergies to medication, food, or other substances.

JUN 26, 2017
Referral and Negligent Referral in a Dental Practice
Kim Hathaway, RN, CPHRM, Patient Safety Risk Manager
General dentists should be aware of potential liability issues involving patient referrals.

JUN 05, 2017
Providing Dental Services in the Hospital Setting
Amy Wasdin, RN, CPHRM

MAY 22, 2017
Good Communication Improves Patient Care
Donald Wood, CRNA, CPHRM, Patient Safety/Risk Manager
Dentists regularly provide care to patients who require a healthcare team with several medical specialties. Effective communication among the healthcare team is an important process for successful dental treatment outcomes.

MAR 31, 2017
Latex Precautions in the Dental Practice
Rosanne Cain, LHRM, CLNC
Recognizing latex allergies is an important patient safety precaution.

MAR 16, 2017
San Diego Death Diaries
Dr. Roneet Lev provides insights into the prescription opioid abuse epidemic.
From The Doctor’s Advocate

MAR 16, 2017
Analysis of Medication-Related Claims from The Doctors Company
Dr. David Troxel reviews 1,770 closed by The Doctors Company in which patient harm involved medication factors.
From The Doctor’s Advocate

MAR 01, 2017
Job Shadowing―Observers and Volunteers in the Dental Practice
Kim Hathaway, MSN, CPHRM
Create guidelines to prevent practice risks, eliminate patient harm, and protect patient privacy.

FEB 17, 2017
Up for Review: Five Keys to Managing Online Criticism
No matter how professional and caring a doctor you may be, eventually you will face criticism on the web. Here are five keys to managing that criticism.

FEB 14, 2017
Withdrawing From the Dentist-Patient Relationship
David O. Hester, FASHRM, CPHRM
Using appropriate guidelines can prevent a malpractice claim.

DEC 12, 2016
Medical Emergencies in the Dental Setting
Rosanne Cain, LHRM, CLNC
Inadequate emergency planning and protocols can cause negative outcomes.

NOV 08, 2016
Challenges for Pediatric Dentistry
Kim Hathaway, MSN, CPHRM
Identifying legal guardianship and the rights of parents can reduce risk prior to treating a minor.

OCT 25, 2016
Optimize the EHR: Better Workflow Means Better Work-Life Balance
There are tools that can streamline patient care and payment workflows in the electronic health record (EHR). By dedicating time and effort up front to optimize the EHR, physicians can get relief from administrative tasks, reduce duplicate entry of data, and save time by not having to search for records in multiple places.

OCT 18, 2016
Case Study: Over-Sedation and Failure to Resuscitate
Donald Wood, CRNA, CPHRM, Patient Safety Risk Manager, Department of Patient Safety and Risk Management
Prompt administration of reversal agents and respiratory support are critical for over-sedation emergencies.

SEP 14, 2016
Case Study: Poor Response to Patient Concerns Contributes to Dental Claim
Amy Wasdin, RN, CPHRM
Effective communication skills to satisfy the patient-provider relationship can increase positive outcomes.

AUG 08, 2016
Case Study: Unethical Treatment Leads to Lawsuit and Dental Board Action
Author: Kim Hathaway, MSN, CPHRM
A celebrity dentist performed excessive treatment and committed ethical violations.

JUN 27, 2016
Case Study: Inappropriate Delivery of Care and Delegation Lead to Patient Death
Sandra Strickland, MSN, CPHRM
Adequate preparation for medical emergencies may prevent harm.

MAY 25, 2016
Case Study: Wrong Tooth Extraction
Kathleen Moon, ARNP, CPHRM, Patient Safety Risk Manager, Department of Patient Safety and Risk Management
Avoiding wrong tooth extraction can be prevented with the use of proper protocols, including confirmed communication with referring dentists and documentation of verbal discussions with patients.

MAY 23, 2016
Know Your Source: Protect Your Patients and Your Practice from Unsafe Medications
Susan Marr, MSA, LHRM, CPHRM, Senior Patient Safety Risk Manager, The Doctors Company
There is a growing network of rogue wholesale drug distributors selling potentially unsafe drugs in the U.S. market. To combat this threat, the FDA has launched the Know Your Source campaign to ensure physicians are aware of the problem and to help them play their part in protecting the integrity of the U.S. drug supply chain.

MAY 04, 2016
Case Study: Failure to Diagnose and Refer Results in Court and Dental Board Action
Donald Wood, CRNA, CPHRM
Legal and licensure penalties are incurred as a result of inadequate patient safety procedures. safety and mitigate risk in your practice

APR 18, 2016
Case Study: Documentation and Scope of Practice Issues
David O. Hester, FASHRM, CPHRM
Obtaining written and verbal informed consent and patient response to follow-up care are crucial steps to improve patient safety and mitigate risk in your practice

MAR 22, 2016
Case Study: Failure to Provide Medical Records
Susan L. Marr, MSA, CPHRM
A request for medical records is not uncommon, and understanding the requirements of a request is essential to maintain sound patient relationships and prevent legal action.

FEB 29, 2016
Process Failures Lead to Patient Harm
by Susan L. Marr, MSA, CPHRM
When choosing an alternative treatment plan that deviates from the prevailing standard of care, a dentist should thoroughly document the clinical justification in the dental record.

JAN 14, 2016
Patient Safety Challenges in General Dentistry
David O. Hester, FASHRM, CPHRM
Guidelines suggested here address patient safety issues in general dentistry practices.

FEB 10, 2015
Conscious Sedation in the Dental Office
Susan Shepard, MSN, RN; and Don Wood, CRNA, CPHRM
Follow patient safety guidelines to enhance safety for patients receiving conscious sedation in the dental office.

FEB 02, 2015
Telephone Communication for Doctors
Susan Shepard, MSN, RN
When carelessly conducted, telephone communications can lead to diagnostic errors and misunderstandings that culminate in medical malpractice claims and lawsuits.

FEB 01, 2015
Patient Selection for Elective Procedures
Susan Shepard, MSN, RN
The patient selection process is a valuable tool for loss control, because many claims occur with patients who are not appropriate candidates for a procedure.

JAN 21, 2015
Working with Patients Who Do Not Follow the Treatment Plan
Patients who do not follow the treatment plan may become high liability risks because their behavior often exacerbates existing health problems, which can lead to negative outcomes.

DEC 10, 2014
Editorial Comment on Maintenance of Certification
David B. Troxel, MD
Dr. Troxel suggests ways to restructure the MoC examination process to adapt it to changes in the healthcare delivery system.
From The Doctor’s Advocate

OCT 01, 2014
Preventing Wrong Tooth Extraction
Barbara Worsley and Pamela Willis
Prevent wrong tooth extraction with risk management steps such as documenting the reasons for the extraction, promoting safety systems, and obtaining informed consent.

NOV 01, 2013
Frequently Asked Questions: Treating Patients in a Difficult Economy
Susan Shepard, MSN, RN, and Richard Cahill, Esq.
Our experts answer questions about billing issues, including when patients are unable or unwilling to pay doctor charges.

DEC 01, 2010
Interactive Guide to Patient Safety for Dentists and Dental Specialists
This interactive guide is designed to help you uncover areas of potential malpractice exposure in your dental practice.

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